Full Time Customer Care Associate

Leon's Furniture; Vaughan; On-site; CAD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Benefits after 3 months

Profit sharing

Employee discounts

Growth opportunities

Training & development

Job summary

Leon’s Furniture in Vaughan is seeking a Full Time Customer Care Associate to deliver world-class service to our customers. You will handle inquiries, manage customer accounts, and support after-sales service in a collaborative environment.

Evenings and weekend shifts are required. Starting hourly rate is CAD 17.85, with benefits after 3 months, profit sharing, employee discounts, and ongoing training to help you grow with a financially stable, Canadian company.

Qualifications

• Clear written and verbal communication is required.
• Strong problem solving and analytical skills.
• Excellent organizational abilities and attention to detail.
• Ability to work collaboratively with colleagues.
• Professional interaction with customers; evenings and weekends shifts may be required.

Responsibilities

• Complete daily reports and maintain customer accounts.
• Respond promptly to customer inquiries and assist with after-sales service.
• Contribute to a positive, helpful environment and uphold service standards.
• Collaborate with team to ensure customer satisfaction across channels.

Skills

Communication skills

Problem solving

Organizational skills

Team collaboration

Professional interaction

Job description

Leon’s is currently looking for a Full Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

As a member of our team, you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after-sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century.

Requirements:

• Ability to communicate clearly, both written and orally
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Some evenings and weekends shifts are required

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $17.85.

Additional Information:

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.