Customer Care Associate (full-time)

Leon's Furniture; Brampton; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Profit Sharing

Employee Discounts & Partner Discount

Growth opportunities

Continuous training

Job summary

Leon’s Furniture is seeking a Full Time Customer Care Associate in Brampton to deliver world-class service. You will handle daily reports, account maintenance, and after-sales support in a collaborative environment shaped by a long-standing Canadian company.

The role requires clear communication, strong problem solving, organization, and teamwork. Evening and weekend shifts are expected, with benefits including profit sharing and employee discounts.

Qualifications

• Clear written and verbal communication skills.
• Strong problem solving and analytical abilities.
• Excellent organizational and time management skills.
• Ability to work collaboratively with colleagues and customers.

Responsibilities

• Complete daily reports and maintain customer accounts.
• Respond promptly to customer inquiries and assist with after-sales service.
• Interact professionally with customers and provide high-quality support.

Skills

Communication

Problem solving

Organization

Collaboration

Customer service

Job description

Leon’s is currently looking for a Full Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we’ll provide the tools for your success. Join us today!

Responsibilities:

As a member of our team, you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after-sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century.

Requirements:

• Ability to communicate clearly, both written and orally
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Some evenings and weekends shifts are required

We offer:

• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques