Full Time - Client Service Manager - Toronto Branch

Paladin Security; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A security services company in Toronto is seeking an experienced leader to manage and grow their security programs. This full-time role requires strong interpersonal skills, the ability to oversee multiple contracts, and develop operational strategies. Candidates must have prior leadership experience, strong communication abilities, and a Class G Driver's License. The position offers benefits such as medical, dental, and vision insurance, along with opportunities for professional growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• 3-5 years of industry experience in a leadership position is considered an important asset.
• Class G Driver's License is required.
• Legally authorized to work in Canada.

Responsibilities

• Develops and implements security programs for Paladin's contracts.
• Takes ownership of staff and client issues.
• Visits clients and staff assigned to sites regularly.

Skills

Leadership

Interpersonal skills

Communication skills

Report writing

Microsoft Office

Education

College / University Education

Job description

Overview

Paladin Security : Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Internal Posting Date : July 24th 2025

Internal Closing Date : July 30th, 2025

External Closing Date : August 22nd 2025

This leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Why Choose Paladin

• Benefits & Other Perks
• Flexible Work Schedule
• Opportunities for Growth & Advancement

Job Description

Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group

Develops implements, maintains and evaluates the security programs for Paladin's contracts

Oversees and schedule the appropriate resources to ensure all of the company's contractual obligations are met

Takes ownership of staff and client issues and supports the timely response to both groups

Develops and maintains excellent relationships with the clients in the portfolio

Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations

Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio

Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met

Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date

Qualifications

3-5 years of industry experience in a leadership position is considered an important asset

Class G Driver's License is required

Experience with a Mobile Division is an asset

Excellent interpersonal and communication skills

High level of professionalism

Ability to write comprehensive reports and maintain proper records

Working knowledge of appropriate legislation and provincial / national standards on fire safety, building codes, security, and protection of privacy

Must have strong leadership, social interaction and organizational skills

Proficiency in Microsoft Office software

Ability to write and present proposals to large organizations

Legally authorized to work in Canada

Education Requirements (All)

College / University Education

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Senior Director of Operations

This is a Full-Time position Monday to Friday 9AM - 5PM .

Relocation is not provided and travel is required frequently

Number of Openings for this position : 1