Full-Time Brand Ambassador

RALPH LAUREN; Delta; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate Brand Ambassadors who prioritize customer satisfaction and create inspiring shopping experiences. This full-time role offers a pathway to future leadership positions and emphasizes teamwork, inclusivity, and creativity. You will be at the forefront of engaging clients, driving sales performance, and supporting innovative shopping solutions. Join a company that values diversity and offers a robust benefits package, flexible working arrangements, and opportunities for professional growth. If you are eager to make a difference in a dynamic retail environment, this is the perfect opportunity for you.

Benefits

Above-market time off

Flexible working arrangements

Incentive compensation

Varied learning opportunities

Qualifications

• Retail experience preferred in a high-volume environment.
• Strong communication skills with customers and team members.

Responsibilities

• Deliver exceptional customer experiences and support store initiatives.
• Engage in community outreach and strengthen customer connectivity.

Skills

Retail experience

Communication skills

Customer service

Time management

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Pay Range: The pay range for this job is $19.5 - $23.89 per hour; actual pay is dependent on experience and geographic location.

Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, flexible working arrangements, incentive compensation, where applicable, and varied learning opportunities.

Position Overview

Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Essential Duties & Responsibilities

1. Understands and delivers sales and profit performance, understanding key tools and resources to drive selling.
2. Supports the store in the execution of company initiatives.
3. Supports and participates in team training to execute business results.
4. Creative in thinking of new ways to engage clients and reach out to a wider client base.
5. Is the ideal representative of the customer experience expectations in store.
6. Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
7. Engages in store client initiatives and community outreach.
8. Champion of RL core values.
9. Embraces RL "More ways to shop" and new technology.
10. Supports a collaborative environment with the customer at its core.
11. Engages in networking and sourcing talent.
12. Provides ongoing feedback to Management on successes and opportunities.
13. Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
14. Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
15. Maintains exceptional productivity standards through store execution.
16. Upholds all company policies and procedures.
17. Provides necessary feedback to Management on category opportunities or needs.
18. Ensures sales floor and all store standards are met at all times.

Experience, Skills & Knowledge

1. Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
2. Ability to effectively communicate with customers and store personnel.
3. Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
4. Ability to operate the register, stand, move and walk for multiple hours.
5. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
6. Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
7. Planning and prioritization/time management skills.