Full Time Bellperson / Driver

DoubleTree by Hilton London Ontario; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel chain in Ontario is seeking a Full Time Bellperson / Driver. Responsibilities include assisting guests with luggage, transporting them to local areas, and delivering outstanding guest service. The position requires strong hospitality skills and a focus on customer satisfaction. The hourly rate is $17.25, and it offers full-time work opportunities.

Qualifications

• Passionate about delivering exceptional guest experiences.
• Ability to respond to guest inquiries and requests in a timely manner.
• Must be dependable with a focus on customer satisfaction.

Responsibilities

• Transfer and store luggage for guests.
• Drive guests to/from local areas such as the airport.
• Greet and assist guests with their needs.

Skills

Hospitality

Integrity

Dependability

Customer Focus

Adaptability

Job description

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A Bellperson / Shuttle Driver is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. A Bellperson / Shuttle driver will also be responsible for safely transporting guests to / from the local area, such as the Ontario Airport, local shopping areas, etc., as assigned.

What will I be doing?

As a Bellperson / Shuttle Driver, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. In the driving capacity, you will be responsible for shuttling guests to / from the local airport and any assigned routes / destinations within the local market. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management / leadership team is kept fully aware of any relevant feedback from guests and / or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and / or pulls, and attend the main lobby and front door, as needed
• Drive property-designated vehicles to and from guest destinations such as guest rooms or the local airport, as needed
• Assist in the maintenance, appearance, and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The hourly rate is $17.25 per hour and is based on applicable and specialized experience and location.

Work Locations

DoubleTree Ontario

Schedule

Full-time

Brand

Doubletree by Hilton

Guest Services, Operations, and Front Office

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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