Full Time Assistant Store Manager- Bayshore Shopping Centre

The Body Shop Canada Ltd; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading beauty retailer in Ottawa is searching for an engaged Team Leader to support store operations and enhance customer experiences. The ideal candidate will drive customer engagement and achieve sales targets, while fostering a positive team environment. Experience in leadership and customer service is essential. This role requires flexibility to work various shifts including weekends.

Qualifications

• Experience in a customer facing role, people leadership, and team development.
• Ability to meet sales and performance targets with outstanding planning.
• Comfortable using data (KPIs) for business decisions.

Responsibilities

• Lead and support the store team to drive customer engagement.
• Manage stock and monitor performance against targets.
• Develop current team members and identify high potential candidates.

Skills

Customer facing experience

People leadership

Planning and organizing

Problem solving

Communication skills

Tools

Microsoft Office Suite

Job description

Role Overview

As an inspirational leader with enthusiasm for our brand purpose, you will partner with the Shop Manager to drive the store and your team to deliver retail excellence, strong sales results and an engaging customer experience.

Key Job Accountabilities

• Lead and work as part of a successful, engaged team to best meet the needs of our customers
• Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns and activism, bringing our brand to life
• Problem solves effectively and proactively as much as possible using available resources
• Communicate effectively and act as a flexible and responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales and performance targets
• Work with the Shop Manager to manage stock; monitor and manage change
• Use the data (KPIs) we provide, to make sound commercial and business decisions to successfully drive your sales and your team performance
• Identify and attract high potential candidates and develop current team members to succeed in their goals
• Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors and our products
• Schedules include holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required

Skills/Competencies

• Experience in a customer facing role, people leadership and team development
• Ability to meet sales and performance targets with outstanding planning and organizing skills
• Ability to work collaboratively within a feedback culture
• Outstanding problem solving and communication skills
• Experience using data (KPIs) to make sound business decisions preferred
• Comfortable with Microsoft Office Suite

Physical Requirements

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move product up to 25 lbs
• Frequent reaching, bending, crouching as required