Full-Time Assistant Manager

Hot Topic; Toronto; On-site; CAD 42,000 - 55,000; Full time

Job summary

Hot Topic in Toronto is seeking a Full-Time Assistant Manager to help lead the store, drive sales, and recruit and develop a passionate team. You’ll support the Store Manager to hit plans, manage promotions, and engage customers.

This role requires 1–2 years of retail leadership, strong communication, and ability to work in a fast-paced environment. A high school diploma or GED is required; degree is a plus. The position offers in-store responsibilities and growth opportunities.

Qualifications

• 1–2 years of retail store management experience.
• Strong communication, recruiting, operations, and people development skills.
• Avenger-like skills: communication, time management, professionalism, operations.
• High School diploma or GED; degree is a plus.

Responsibilities

• Support Store Manager to achieve the sales plan and comp goals.
• Help recruit, develop, and retain a collaborative team to run the store.
• Promote products and engage customers via promotions and social channels.
• Provide leadership around running an operationally sound business with a balance of ops, autonomy, and customer-first selling.
• Monitor shrink, payroll hours, and associate schedules.
• Collaborate with retail leadership and HQ on trends and customer feedback.
• Run sales reports and use data to guide strategy to hit targets.
• Merchandise the store using planograms and launch promos on time.
• Develop a high-performing, customer-focused team.

Skills

Retail store management

Communication

Recruiting

Operations

Team development

Education

High School Diploma or GED

Job description

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Full-Time Assistant Manager that will help lead the loudest store in the mall. You’ll support the Store Manager in achieving store objectives with regards to hitting sales targets, recruiting, and development. You’re Harry Potter and Luke Skywalker rolled into one; you can handle anything that comes your way while driving sales and building lifelong relationships with our customers.

What You’ll Do

• Support your Store Manager in achieving the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
• Help recruit, develop, and retain a super collaborative, passionate team to run your store alongside you
• You’re the store’s #1 fan – you’ll create buzz and customer engagement through promotion of new products, use social media platforms, and additional benefits such as BOPIS and curbside pickup
• Provide leadership around running an operationally sound business; you’ll bring the right balance of ops, delegation/autonomy, and customer-first selling practices
• Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, and associate schedules
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• You’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time. In short, you’ll deliver the goods!
• Every Frodo needs a Fellowship! In partnership with your Store Manager, you’ll develop your team of loyal associates that are high-performing and customer-focused

What You’ll Need

• At least 1-2 years of retail store management experience. If you love music and pop culture, you're in the right place!
• You’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, operations (payroll, reporting, scheduling, merchandising), and be a developer of your peeps
• You have Avenger‑like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
• A high school diploma or GED equivalent. If you have a degree, even better
• Roll with the punches. Retail is a fast‑changing industry and you like catching curveballs thrown your way
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.