Full-Time Assistant Manager

Hot Topic; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in pop culture retail is seeking a Full-Time Assistant Manager to support store operations and drive sales. The ideal candidate will have a passion for music and pop culture, strong leadership skills, and the ability to adapt in a fast-paced environment. Responsibilities include team development, customer engagement, and operational management.

Qualifications

• 1-2 years of retail management experience, preferably with a love for music and pop culture.
• Proven success in leading teams with skills in communication and operations.

Responsibilities

• Support Store Manager in achieving sales goals and recruiting.
• Create customer engagement through promotions and social media.
• Analyze sales reports to guide strategies.

Skills

Communication

Team Development

Time Management

Professionalism

Education

High School Diploma

Degree

Job description

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Full-Time Assistant Manager that will help lead the loudest store in the mall. You’ll support the Store Manager in achieving store objectives related to sales targets, recruiting, and development. You’re Harry Potter and Luke Skywalker rolled into one; you can handle anything that comes your way while driving sales and building lifelong relationships with our customers.

What You'll Do

• Support your Store Manager in achieving the sales plan and/or comparable sales goals.
• Help recruit, develop, and retain a passionate, collaborative team to run your store.
• Create buzz and customer engagement through promotion of new products, social media, and additional services like BOPIS and curbside pickup.
• Provide leadership to run an operationally sound business, balancing operations, delegation, autonomy, and customer-first practices.
• Monitor shrink/loss prevention, payroll hours, and associate schedules.
• Communicate with retail leadership and HQ on trends and customer feedback.
• Analyze sales reports and use data to guide strategies to meet sales targets.
• Merchandise the store effectively, leveraging planograms and launching promotions on time.
• Develop your team of loyal, high-performing, customer-focused associates in partnership with your Store Manager.

What You'll Need

• At least 1-2 years of retail management experience, preferably with a love for music and pop culture.
• Proven success in leading teams, with skills in communication, recruiting, operations, and team development.
• Strong skills in communication, time management, professionalism, and operational tasks.
• A high school diploma or GED; a degree is a plus.
• Ability to adapt to a fast-changing retail environment and handle unexpected challenges.
• Ability to navigate the store, merchandise products using store equipment, and lift up to 50 pounds.