Full-Time Assistant Manager

Hot Topic; Canada; On-site; CAD 45,000 - 55,000; Full time

Job summary

A music and pop culture retailer is seeking a Full-Time Assistant Manager to support the Store Manager in sales, recruitment, and team development. This role involves creating engaging experiences for customers, managing operational tasks, and helping to develop a high-performing team. Ideal candidates will have retail management experience and a passion for music and pop culture.

Qualifications

• 1-2 years of retail management experience, preferably with a passion for music and pop culture.
• Proven success in team leadership, with skills in communication, recruiting, operations, and team development.
• Strong skills in communication, time management, professionalism, and operational tasks.
• Ability to adapt and handle the fast-paced retail environment.
• Physical ability to navigate the store, merchandise products, and lift up to 50 pounds.

Responsibilities

• Support your Store Manager in achieving sales goals and KPIs.
• Help recruit, develop, and retain a passionate, collaborative team.
• Maintain operational excellence, balancing tasks, delegation, and customer focus.
• Monitor shrink/loss prevention, payroll, and staff schedules.
• Analyze sales data to inform strategies and meet targets.

Skills

Retail management

Team leadership

Communication

Time management

Customer focus

Education

High school diploma or GED

Degree

Job description

At Hot Topic, we’re passionate about music, pop culture, and creating an amazing in-store experience for our customers and employees.

We’re seeking a Full-Time Assistant Manager to help lead our store. You’ll support the Store Manager in achieving sales targets, recruiting, and team development. Think of yourself as a blend of Harry Potter and Luke Skywalker—ready to handle any challenge while driving sales and fostering lasting customer relationships.

What You'll Do

• Support your Store Manager in achieving sales goals and KPIs.
• Help recruit, develop, and retain a passionate, collaborative team.
• Create buzz and engagement through product promotion, social media, and services like BOPIS and curbside pickup.
• Maintain operational excellence, balancing tasks, delegation, and customer focus.
• Monitor shrink/loss prevention, payroll, and staff schedules.
• Communicate with retail leadership and HQ about customer feedback and trends.
• Analyze sales data to inform strategies and meet targets.
• Merchandise the store effectively, launching promotions on time.
• Partner with your Store Manager to develop a high-performing, customer-focused team.

What You'll Need

• 1-2 years of retail management experience, preferably with a passion for music and pop culture.
• Proven success in team leadership, with skills in communication, recruiting, operations, and team development.
• Strong skills in communication, time management, professionalism, and operational tasks.
• A high school diploma or GED; a degree is a plus.
• Ability to adapt and handle the fast-paced retail environment.
• Physical ability to navigate the store, merchandise products, and lift up to 50 pounds.