Fulfillment Specialist

Draganfly Inc.; Burnaby; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Stock options

Medical & dental benefits

RRSP program

Generous time off (vacation, holidays)

FAA Part 107 training support

Job summary

Draganfly Inc. is seeking a Fulfillment Specialist in Burnaby to manage domestic and international shipments, ensuring accurate documentation and compliance.

The role involves coordinating with couriers, brokers, and internal teams to maintain smooth logistics and inventory control. This position supports customs compliance, requires TDG familiarity, and may require travel to Saskatoon to support fulfillment, inventory, and logistics activities.

Qualifications

• Must have strong attention to detail and accuracy in documentation, inventory, and shipping records.
• Experience in shipping and logistics, including international shipments.
• Familiarity with TDG requirements including lithium battery handling and documentation.
• Experience with customs brokers, freight forwarders, and import/export recordkeeping.
• Working knowledge of customs concepts such as HS codes, country of origin, declared value, duties and taxes.
• Proficiency with Microsoft Office and ERP systems.

Responsibilities

• Process, package, and coordinate domestic and international shipments.
• Prepare and maintain shipping, customs, import/export, inventory documentation.
• Support customs compliance with accurate classifications, declared values, and origin details.
• Coordinate with vendors, couriers, freight forwarders, customs brokers and internal teams.
• Receive, unpack, inspect and store inbound materials; support inventory accuracy.
• Maintain shipping supplies and records, ensure safety and compliance.
• Perform order fulfillment data entry, records management, and quality checks.
• Travel to Saskatoon as required to support fulfillment and logistics.

Skills

Detail-oriented

Logistics coordination

Multitasking

Communication

Problem-solving

Independent work

Tools

Microsoft Office Suite

ERP systems

Job description

Draganfly Inc. (the “Company”) has been a recognized technology leader within the commercial UAV space for over two decades. We helped establish the commercial market & adoption of multi-rotor helicopters for public safety, agriculture, aerial imaging, & more. As a leader who helped shape the industry, Draganfly’s focus is on the sale of drone products and services, contract engineering & custom integration product development, and health monitoring products and services.

About The Role:

We are looking for an enthusiastic and energetic Fulfillment Specialist to join our team. The Fulfillment Specialist is responsible for processing work orders, locating and preparing merchandise, packaging orders for shipment, coordinating domestic and international logistics, and maintaining accurate shipping and inventory records.

This position also supports customs compliance and international trade requirements and requires travel to Saskatoon as needed to support fulfillment, inventory, logistics, and operational activities.

Essential Duties and Responsibilities:

• Process, package, and coordinate domestic and international shipments for client orders, inter-company transfers, returns, and service-related shipments.
• Prepare and maintain accurate shipping, customs, import/export, inventory, and fulfillment documentation, including commercial invoices, export reports, certificates, and related records.
• Support customs compliance by ensuring shipments include accurate classifications, declared values, country-of-origin details, and other required import/export information.
• Work with vendors, couriers, freight forwarders, customs brokers, and internal teams to coordinate inbound and outbound shipments, resolve delays, and address documentation or clearance issues.
• Receive, unpack, inspect, and put away inbound materials while supporting inventory accuracy, material returns, and general warehouse organization.
• Maintain shipping supplies, tools, dangerous goods documentation, and compliance records while supporting applicable transportation and safety requirements.
• Perform order fulfillment data entry, records management, quality control checks, and general warehouse duties to keep the fulfillment area clean, safe, and organized.
• Travel to Saskatoon as required to support fulfillment operations, inventory activities, logistics coordination, training, and other operational needs.

But Who Are You, Really?

• You are a detail-oriented and dependable logistics professional who takes pride in accuracy, organization, and follow-through.
• You are comfortable working independently, managing multiple priorities, and keeping shipments, inventory, and documentation moving smoothly.
• You understand the importance of compliance, especially when dealing with customs documentation, dangerous goods, international shipping, and regulated products.
• You are proactive, resourceful, and able to communicate clearly with internal teams, vendors, couriers, customs brokers, and freight forwarders.
• You enjoy working in a hands-on operational environment and are willing to jump in where needed to support fulfillment, warehouse, shipping, and logistics activities.

Education and/or Work Experience Requirements:

• Minimum 3 years of experience in shipping and logistics, including international shipping.
• Experience in a manufacturing, aerospace, UAV, technology, or similarly regulated environment.
• Familiarity with Transportation of Dangerous Goods (TDG) requirements, including lithium battery handling, packaging, and documentation.
• Experience working with customs brokers, freight forwarders, international couriers, and import/export recordkeeping.
• Basic knowledge of customs concepts such as HS codes, country of origin, declared value, duties, and taxes.
• Working knowledge of customs compliance, import/export documentation, and international shipping requirements.
• Experience preparing and reviewing customs and international trade documentation.
• Ability to work independently and take ownership of fulfillment and logistics activities.
• Proficiency with Microsoft Office Suite and experience working with ERP systems.
• Strong attention to detail and accuracy in documentation, inventory transactions, and shipping records.
• Strong organizational and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced and frequently changing environment.
• Ability and willingness to travel to Saskatoon as required.

Compensation package:

• Equity / Stock Options: Participation in the company’s stock option plan, providing long‑term ownership and alignment with company growth.
• Comprehensive medical and dental benefits, including a Health Spending Account (HSA).
• Matching RRSP program to support long‑term financial planning.
• Generous time‑off program, including vacation, wellness days, and the full week off between Christmas and New Year’s.
• Professional development support, including assistance toward obtaining your FAA Part 107 Remote Pilot Certificate or equivalent training required for operational roles.

Why Join Us?

At Draganfly Innovations, you’ll join a collaborative team that values innovation, curiosity, and continuous improvement. We’re in an exciting growth phase, scaling our technologies, product lines, and teams as we continue to shape the future of UAV innovation. Joining us now means becoming part of a company with deep roots in the industry - and bold ambitions for what comes next.

You’ll have the opportunity to make a meaningful impact, work on diverse and cutting‑edge projects, and grow your skills alongside passionate experts. We offer competitive compensation, strong benefits, and a supportive environment where your contributions truly matter. Here, you won’t just join a company - you’ll help build what comes next.

As part of our hiring process, all candidates must successfully complete reference checks and a criminal background check.