Fulfillment Officer, Mortgage Broker Services

FirstOntario Credit Union; Woodstock; On-site; CAD 60,000 - 85,000; Full time

Job summary

A financial services provider in Woodstock seeks a Fulfillment Officer to oversee mortgage broker submissions and provide administrative support. The ideal candidate will have a degree in business or economics and 1-3 years of lending experience. Responsibilities include file reviews, processing mortgage renewals, and coordinating submissions. This role demands attention to detail and strong communication skills, and offers competitive compensation and benefits.

Benefits

Competitive compensation packages

Health and wellness benefits

Professional development funds

Pension Plan

Employee Volunteer program

Employee and Family Assistance Program

Exclusive banking benefits

Qualifications

• 1-3 years' lending experience in financial services, especially mortgage credit.
• Knowledge of credit investigation, analysis, and policies.
• Experience with CMHC and Sagen Insurance requirements.

Responsibilities

• Conduct file reviews for mortgage broker submissions.
• Process mortgage renewals accurately.
• Coordinate and monitor credit submissions.

Skills

Analytical skills

Detail-oriented

Negotiation skills

Verbal communication

Written communication

Teamwork

Time management

Adaptability

Education

Post-secondary Degree or Diploma in business or economics

Tools

Lending platforms (CRIterion preferred)

Job description

Benefits

• Competitive compensation packages
• Top-tier health and wellness benefits, along with a Health Spending Account
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program
• Exclusive banking benefits

Overview

The Fulfillment Officer is responsible for adjudication on identified mortgage broker submissions and providing administrative support to the team to ensure personalized service for the broker network, members and prospective members.

Role

• Conduct file reviews to ensure documentation is complete and accurate prior to funding
• Accurately process ALT-A, B Non-traditional and C-Non-traditional Mortgage renewals
• Focus on mortgage retention through internal and external member contact
• Review, recommend decisions, and when within approved limit, make adjudication decision on mortgage broker credit submissions
• Coordinate and monitor the quality of credit submissions from various sources, ensuring timely and accurate submission of all retail credit reports
• Keep informed of, and be excited to implement service improvements, new concepts, efficiencies, processes, software technology etc. that will improve the operating proficiency of the retail lending function
• Act as a subject matter expert for the lending platform and Filogix on any related project initiative
• As required, assist employees in solving problems and helping with complex work-related matters
• Answer and/or investigate queries from brokers and/or staff by telephone, making referrals as necessary
• Keep informed on FCU mortgage products/services, interest rates, lending policies/procedures and other pertinent information
• Pay close attention to details when you prepare all required documentation and gather all pertinent information to ensure a complete credit file, referring any credit not approved to the appropriate person
• Complete all related reports, entries, follow-up on deals as required
• Consider, recommend and when appropriate implement efficiencies and improved systems and processes
• Play an active role in your personal professional development, participating in/subscribing to professional associations as approved
• Consider health & safety as a primary concern to ensure the overall well-being of yourself and others
• Perform other duties as required

Required Skills

• Hold a post-secondary Degree or Diploma in business or economics or an equivalent combination of education and industry experience
• Have one to three (1-3) years\' lending experience in the financial services industry, specifically in the area of mortgage credit
• Have working knowledge of credit investigation, analysis and related policies and procedures
• Experience preferably in the financial services/mortgage financing industry
• Working knowledge of lending platforms; CRIterion is considered an asset
• Experience and knowledge of CMHC and Sagen Insurance requirements
• Highly analytical and detail orientated when it comes to reporting, data analysis and writing credit deals
• Enjoy being a team player, willing to assist other staff as required
• Adaptable and an organized multi-tasker that thrives in a fast pace, growing work environment
• Ability to work under pressure and with time sensitive deadlines
• Strong underwriting skills and good negotiating skills
• Demonstrate clear written and verbal communication skills
• Be willing to work irregular hours as required to accommodate member service demands and deadlines
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn\'t need 100% of the qualifications listed to bring incredible value to our team. We\'re actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren\'t just "nice to have" - they\'re essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.