Fulfillment Coordinator

Working Energy; Hanna; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading agriculture company seeks a Fulfillment Coordinator in Hanna, Alberta. This role involves managing online orders, providing customer service, and ensuring efficient coordination of inventory and resources. Ideal candidates have a Grade 12 diploma and strong customer service skills within an agriculture context.

Qualifications

• Minimum 3-5 years of related experience required.
• Experience with Microsoft Dynamics and other enterprise systems desired.
• Capability for physical labor, lifting up to 25 kg.

Responsibilities

• Responsible for reviewing orders, contacting customers, and managing inventory.
• Provide excellent customer service and suggest alternatives.
• Participate in shipping/receiving/loading of orders.

Skills

Customer Service

Microsoft Outlook

Microsoft Excel

Product Knowledge

Education

Grade 12 diploma

Relevant Certifications (WHMIS, TDG)

Tools

Microsoft Dynamics

Job description

Position Summary:

Reporting to the Store Manager, the Fulfillment Coordinator is responsible for coordinating the resources and tasks to pick and pack online farm store product orders. This individual will ensure a high quality of standard and accuracy to achieve customer satisfaction. This individual will be responsible for reviewing the orders with customers and will provide service in accordance with UFA’s Customer Service Policy which will ensure that a high level of customer satisfaction is maintained.

Key Responsibilities/Accountabilities:

• Responsible for reviewing orders, contacting customers and assessing online inventories. If the product the customer is requesting is not available, this individual will be responsible for coming up with alternative products to fulfill the customers’ needs.
• Managing and coordinating the resources to pick and pack orders using Microsoft Outlook and other tools to make sure orders are filled in an accurate and timely manner.
• Ability to work with a team, lead a group of people and manage resources.
• Participating in all aspects of the shipper/receiving/loading of the completed order.
• Being the face of the store and suggesting items that will fulfill the customer’s needs.
• Provide excellent customer service, having strong product knowledge and walking the customer through their needs and suggesting items as alternatives.
• Demonstrates flexibility in fulfilling orders based on customer requests and meeting delivery timelines.
• Responsibilities may include those of a YSR in some locations. If so, this position is classified as safety sensitive due to the nature of material handled and requirements to operate equipment or a vehicle to carry out job duties.
• Responsible for keeping the store managers informed of orders, and executing daily responsibilities as required.

Qualifications required for the position:

• Grade 12 diploma with 3-5 years of related experience.
• Previous customer service experience required.
• Strong skills in Microsoft Outlook and Excel with the ability to learn new systems quickly. Experience with Microsoft Dynamics and/or other enterprise management systems are desired.
• Agriculture/Agribusiness background, interest, aptitude with strong knowledge of the products UFA provides to its customers and members.
• Capable of physical labour; capable of lifting up to 25 kg.
• Must remain current with any and all required certifications, including WHMIS and TDG.

#IND3

Diversity, Inclusion & Belonging

At UFA we care about the lives of our employees, members, customers, elected officials, and partners. This includes their whole selves and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse populations and backgrounds, where everyone can do their best work. In our world of agriculture, it takes time for growth, this is our seed to grow inclusion and belonging at UFA.

If you require accommodation in submitting this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]

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We thank all candidates for their interest, however only qualified candidates will be contacted for an interview.