FT- Tenant Support Worker (Kingsway Supportive Housing)

Connective; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Connective, a leading non-profit organization in British Columbia, seeks a dedicated support worker to enhance the quality of life for program residents. The role involves casework, crisis management, and collaboration with community services. Candidates should hold a relevant diploma and possess experience working with vulnerable populations. Join us to contribute to an inclusive and supportive community.

Benefits

Health and wellness benefits

Pension plan

Opportunities for career growth

Access to mental health supports

On-Demand Pay options

Qualifications

• At least one year of experience in social services-related roles.
• Experience with clients facing challenges such as homelessness, conflict history, or mental health issues.
• Experience working with First Nation communities.

Responsibilities

• Provide casework and support to enhance residents' quality of life.
• Participate in assessment and goal setting for residents.
• Administer medication and maintain health and safety standards.

Skills

Crisis management

Communication

Understanding of diverse learning abilities

Education

Diploma in a related human/social service field

Job description

Job Description

Posted Thursday, June 12, 2025 at 10:00 AM | Expires Friday, July 18, 2025 at 9:59 AM

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, ensure the safe operation of the facility, and maintain the goals of counselling and rehabilitative plans.

STATUS AND CLASSIFICATION

Unionized; this position requires union membership. Open to applicants of all genders.

HOURS (40 hours per week)

• Sunday to Thursday, 0800 - 1600

REPORTING AND WORKING RELATIONSHIPS

• Reports to the Program Manager or their designate
• Participates as a team member to ensure service quality and continuity
• Liaises with community, government agencies, and Connective staff as required
• Accepts clinical direction from the care team
• Participates as a staff team member

KEY ACCOUNTABILITIES

• Participates in assessment, goal setting, and program planning for residents
• Evaluates client needs and develops short-term plans with resident and family input
• Works with staff, community service providers, and organizations to develop support plans
• Assists residents with daily living, social skills, and behavior management
• Recognizes and manages emergency situations
• Administers medication according to policy
• Maintains health and safety standards
• Oversees building safety and conducts routine checks
• Reviews resident progress and adjusts programs as needed
• Transports clients to activities and appointments
• Prepares reports on client activities and progress
• Identifies community services to meet client needs
• Monitors facility operations and participates in meal planning and preparation
• Participates in team meetings and performs other duties as assigned

WHAT WE OFFER

• Living Wage Employer
• Recognized as a Nonprofit Employer of Choice (2022 & 2023)
• High-Performance Culture Award (2023)
• Benefits including health, wellness, and pension
• Opportunities for career growth and development
• Mental health supports including an in-house counsellor and Employee Assistance Program
• Access to On-Demand Pay
• Service hours porting for employees transitioning from CSSEA-member employers

EXPERIENCE AND SKILLS

• Diploma in a related human/social service field and at least one year of experience
• Experience with clients with conflict history, disabilities, homelessness, or mental health challenges
• Experience working with First Nation communities
• Ability to respond effectively in crisis situations
• Understanding of services for people with different learning abilities
• Ability to manage potential violence
• Excellent communication skills in English

REQUIREMENTS

• Criminal Records Check
• Current Emergency First Aid Certificate
• Food Safe Certificate (Level 1)

COMPENSATION

Starting wage is $25.95/hour, increasing with hours worked up to $29.76/hour.

Important: Candidates must be authorized to work in Canada, adhere to visa hours limits if applicable, and provide proof of eligibility if selected.

DIVERSITY, EQUITY AND INCLUSION

We encourage applications from BIPOC, LGBTQ2S+, immigrants, and marginalized communities to foster a diverse and inclusive workforce.