FT Team Leader

Randstad Canada; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading coffee company is seeking a full-time Team Leader in Langley, Canada, to oversee customer service and team management. The role includes training new employees, managing schedules, and maintaining stock. Ideal candidates should have over 2 years in customer relations and strong communication skills. This position offers competitive wages, bonuses, and career growth opportunities in the exciting world of premium coffee.

Benefits

Competitive wage: $22.00 to start

Quarterly bonus

Coffee machine

Monthly capsule credit

Employee discounts on accessories

Access to group benefit rates

Qualifications

• 2+ years in customer relations and sales training.
• Experience in team management.
• Skills in handling difficult customers.

Responsibilities

• Guide new employees through training.
• Manage staff schedules for daily tasks.
• Ensure stock levels and supplies are maintained.
• Prepare and review sales reports.

Skills

Customer relations experience

Strong oral communication skills

Team management experience

Proficiency in Microsoft Office

Ability to prioritize and analyze

Attention to detail

Job description

Nespresso is recruiting a full-time team leader!

Apply now to be part of a dynamic team and grow in the exciting world of premium coffee!

Ready to give your career a boost?

You'll work on sales and customer service, leadership, team management, operations, training, and mentoring.

Nespresso offers support for your career development with real opportunities for growth and progression.
This role could be a step towards the exciting career in retail management you've always dreamed of!

Advantages
- Competitive wage: $22.00 to start
- Quarterly bonus
- Coffee machine
- Monthly capsule credit and employee discounts on accessories
- Access to group benefit rates: Randstad Advantage
- Opportunity to develop your career with Nestlé Canada

Responsibilities
**Boutique Specialist Training:**
• Guide new employees through Mystery Shopper scripts
• Conduct Nessoft and machine training for new hires
• Provide coffee training
• Manage return procedures
• Handle cash and tax-exempt procedures
• Follow Nespresso policies related to products
• Communicate B2B points to guests
• Set onboarding training agendas

**People Management:**
• Develop staff schedules for daily boutique tasks
• Communicate company values
• Assist in setting work schedules
• Role play Mystery Shopper scenarios
• Recognize employee achievements

**Stock & Nessoft Management:**
• Ensure stock levels and supplies are maintained
• Submit stock transfers and returns
• Understand boutique budget for decoration and tasting products
• Report stock deficiencies

**Reporting:**
• Prepare and review sales reports
• Meet weekly with the manager

Qualifications
• 2+ years in customer relations and sales training
• Strong oral communication skills
• Experience in team management
• Proficiency in Microsoft Office, IT phone systems, and statistics
• Ability to prioritize and analyze
• Attention to detail
• Skills in handling difficult customers

Preferred Qualification:
• Strong interest in coffee and our products

Summary
Randstad is an equal opportunity employer committed to diversity and inclusion.

We look forward to hearing from you!

#RN2

Randstad Canada values an inclusive workforce and is dedicated to accessibility and accommodation throughout the employment process. Please contact [e-mail] for any accommodation needs during your application.