FT Key Holder

JARAL FASHIONS; Toronto; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Job summary

Tory Burch in Toronto is seeking a customer-focused Key Holder to support daily store operations and drive sales. You will build relationships with clients, share product knowledge, and uphold brand standards while leading by example during opening and closing procedures.

With 2–4 years in a high-volume retail setting, you’ll excel at personal selling, communication, and teamwork, and be available for flexible shifts, including overnights, evenings, holidays and weekends.

Qualifications

• 2–4 years of experience in a high volume, customer-driven retail environment.
• Strong personal selling and customer relations experience.
• Flexible availability including overnights, evenings, holidays and weekends.

Responsibilities

• Build and maintain relationships with customers to drive sales.
• Convey Tory Burch brand philosophy and lifestyle to customers.
• Lead store opening and closing procedures and handle basic banking tasks.
• Collaborate with team to ensure exceptional customer service and loss prevention.

Skills

Customer service

Sales skills

Communication

Job description

We are

an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are

seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
• We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made For You Because:

You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. You're resourceful and collaborative – a team player who is savvy about the visual and operational aspects of the role and committed to loss prevention. You are also responsible and have a high degree of maturity and integrity to take on the responsibility of opening and closing the store. A sense of humor is a plus!

A Day In The Life:

The typical day is... atypical. You might be building and maintaining new and existing customer relationships to drive the business and meet personal sales goals, creating the customer experience through use of selling skills and extensive product knowledge, understanding and communicating the Tory Burch brand philosophy and lifestyle with each other and the customer while ensuring all sales and operational policies and procedures are followed and maintained. As a Key Holder, you will also perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.

To Land This Role:

2-4 years of experience in a high volume, customer-driven retail environment

Strong personal selling and customer relations experience, along with verbal and written communication skills

Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

Why You’ll Want to Join Our Team:

Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!

How We Work Together

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.