FT Key Holder

Tory Burch Canada ULC; Halton Hills; On-site; CAD 25,000 - 32,000; Full time

Job summary

Tory Burch in Ontario is seeking a motivated retail professional to deliver a transformational client experience and drive sales across our beautiful collections. You will nurture relationships with customers, translate brand philosophy into everyday service, and work with a team to meet personal and store goals.

As a Key Holder, you will open and close the store, manage register procedures, and contribute to loss prevention while upholding Tory Burch standards.

Qualifications

• 2-4 years of experience in a high volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, along with verbal and written communication skills.
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.

Responsibilities

• Build and maintain new and existing customer relationships to drive the business and meet personal sales goals.
• Deliver the customer experience through selling skills and extensive product knowledge, and communicate the Tory Burch brand philosophy.
• As a Key Holder, perform store opening and closing procedures including counting funds, deposits, opening/closing registers and securing the store.

Skills

Strong selling skills

Customer relations

Verbal & written communication

Job description

Life @ToryBurch is Special Because:

When you join us, you’re joining a purpose‑led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way. We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

• Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections.
• You’ll receive a generous employee discount and access to exclusive special offers.
• We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way.
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
• We have the best team in the world and believe in paying competitively and rewarding high performance.

This Role is Tailor‑Made For You Because:

You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. You’re resourceful and collaborative – a team player who is savvy about the visual and operational aspects of the role and committed to loss prevention. You are also responsible and have a high degree of maturity and integrity to take on the responsibility of opening and closing the store. A sense of humor is a plus!

A Day In The Life:

The typical day is… atypical. You might be building and maintaining new and existing customer relationships to drive the business and meet personal sales goals, creating the customer experience through use of selling skills and extensive product knowledge, understanding and communicating the Tory Burch brand philosophy and lifestyle with each other and the customer while ensuring all sales and operational policies and procedures are followed and maintained. As a Key Holder, you will also perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing the store. The consistent thread is that you’ll be working with an amazing team of professionals who share your passion for excellence.

To Land This Role:

• 2-4 years of experience in a high volume, customer-driven retail environment
• Strong personal selling and customer relations experience, along with verbal and written communication skills
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

Why You’ll Want to Join Our Team:

Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range

The compensation range for this position is 18.00 CAD - 23.00 CAD. Our offer will be based on your relevant experience and work location.

Founded in 2004 in New York City, Tory Burch is an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections span ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation. Every team member is integral to the company’s unique culture and continuing evolution.