FT Counter Manager, Cartier

SML Inox; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Beauty Advisor to join their team. This role is centered around delivering exceptional customer service and building lasting relationships with clients. You will engage with customers through consultations, providing expert advice on beauty products while promoting sales and loyalty programs. A people-focused culture awaits you, where your contributions will be valued, and opportunities for leadership development are abundant. If you thrive in a dynamic environment and are committed to excellence, this is the perfect opportunity for you to shine.

Benefits

Employee Resource Groups

Leadership coaching

Generous benefits package

Associate discount up to 40%

Qualifications

• Proven consultative skills for guiding customers on beauty products.
• Strong knowledge of beauty products and ability to conduct consultations.

Responsibilities

• Initiate service consultations and learn customer preferences.
• Build long-term partnerships and promote beauty products.

Skills

Consultative skills

Customer service excellence

Knowledge of beauty products

Relationship management

Flexibility with schedule

Job description

Address:

3401 Dufferin St Yorkdale Plaza

Lead a Brilliant Career.

Bring your authentic self to work every day, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are.

As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes.

So why should your career be anything less than extraordinary?

What’s in it for you?

• A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do
• Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues
• Leadership coaching and development opportunities at all levels
• Benefits package inclusive of parental leave top up, retirement savings, “Living Well” Program, and more
• A generous Associate discount of up to 40% off of top brands

What to Expect:

In the role of a Beauty Advisor, you are a friendly, customer-focused individual who understands the importance and intricacies of being ready to serve the customer. As such, you have the understanding, skills and resources to deliver the optimal customer experience and in a performance-driven culture you excel at executing the Customer Service Strategy and delivering results.

What you will do:

• Initiate service consultations by asking open-ended questions to learn the customer’s preferences and needs
• Build long-term partnerships and a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions
• Promote sales of the beauty products; provide information on new or existing products and services
• Encourage sales by promoting the Hudson's Bay credit card and loyalty program to customers
• Leverage Product Knowledge as a differentiating factor in the service experience (Consistently seek trend and product knowledge to act as an expert for customers)
• Understand the competitive market and be aware of the trends and new products
• Assist in the execution of special events, seasonal gift with purchase and holiday programs
• Act with customers in mind, possess great networking and relationship management
• You go above and beyond your goals while supporting the goals of the team
• You are a top performer and you elevate the performance of others
• You have a clear vision of your goals and you have a good perspective on the business
• Constantly looking for opportunities to improve the way things are done

What you will bring to the team:

• Proven consultative skills to provide information, advice and guidance to customers on beauty products and services
• A good knowledge of various beauty products and services available
• Ability to conduct sit down makeup and skincare consultations and demonstrate application
• Commitment to providing excellence in customer service
• Full flexibility with schedule (including evenings and weekends)

Thank you for your interest In Hudson’s Bay. We look forward to reviewing your application.

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.