FT Brand Ambassador

Ralph Lauren Corporation; Halton Hills; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company is seeking Brand Ambassadors who are passionate about providing exceptional customer service in a retail environment. This role focuses on delivering a personalized shopping experience while supporting sales objectives and maintaining store standards. Ideal candidates will have a customer-first mindset and the ability to work collaboratively in a team setting.

Qualifications

• Retail or similar industry experience preferred.
• Effective communication skills with customers and team members.

Responsibilities

• Provide excellent customer service with a customer-first approach.
• Contribute to achieving sales plans and collaborate with the team.
• Maintain store standards and support operational activities.

Skills

Communication

Customer Service

Teamwork

Fashion Knowledge

Job description

Position Overview

Brand Ambassadors have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. Success is achieved by being a team player who is customer-focused, curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future leadership roles within Ralph Lauren, where you can begin to write your next great chapter.

Responsibilities

1. Provide excellent customer service, ensuring a customer-first approach.
2. Understand sales objectives and consistently meet or exceed individual KPIs (SPH, data capture, etc.), utilizing key tools and resources to drive performance effectively.
3. Contribute to achieving monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all brand touchpoints.
4. Demonstrate passion and knowledge of fashion and styling.
5. Educate customers on all programs, initiatives, resources, and offerings available.
6. Assist customers in fitting rooms with sizing and maintain store standards.
7. Maintain store standards, policies, and processes on the sales floor and back of house, including opening and closing responsibilities.
8. Support operational activities such as floor sets and replenishment (ISOS).
9. Participate in training sessions related to compliance, product knowledge, processes, talent development, and company initiatives.
10. Balance various tasks while prioritizing the customer experience.
11. Provide feedback to management on product insights, category opportunities, or needs.
12. Maintain visual standards and use visual techniques as per company guidelines.
13. Support a professional, positive work environment, champion company core values, and uphold policies.
14. Collaborate with colleagues to foster a cohesive and inclusive team environment.

Experience, Skills & Knowledge

1. Retail or similar industry experience in a high-volume or high-profile environment preferred.
2. Effective communication skills with customers and team members.
3. Physical ability to maneuver around the sales floor, stock/dressing rooms, and operate chemicals, lift up to 30 lbs., and climb moderately.
4. Ability to operate the register, stand, walk, and move for extended periods.
5. Flexibility to work days, evenings, weekends, overnight shifts, and travel as required.
6. Ability to build and maintain positive relationships with customers, management, and co-workers.