FT Brand ambassador

Ralph Lauren; Cookstown; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global lifestyle brand based in Ontario is seeking Full-Time Brand Ambassadors to provide personalized shopping experiences. The role requires effective communication skills and retail experience, alongside responsibilities including client engagement and supporting store initiatives. Successful candidates will join a culture of inclusion and will have opportunities for future leadership roles.

Qualifications

• Retail or industry experience in a high-volume environment preferred.
• Ability to navigate the sales floor and lift up to 30 lbs.
• Flexible schedule availability, including days, evenings, and weekends.

Responsibilities

• Understand and deliver sales and profit performance.
• Participate in team training to achieve business results.
• Engage in client initiatives and community outreach.
• Provide ongoing feedback to management.

Skills

Effective communication skills

Retail experience

Planning and prioritization skills

Relationship building

Job description

Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding portfolio of products, brands, and international markets. The company's brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making it one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we aim to unite and inspire our community by amplifying diverse voices and perspectives to foster a culture of belonging, inclusion, and fairness for all. We promote inclusion through Talent, Education & Communication, Employee Groups, and Celebration.

Position: Full-Time Brand Ambassadors

Brand Ambassadors are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. Success in this role requires being a team player, curious, resourceful, and embodying inclusivity. This position serves as a gateway to future leadership roles within Ralph Lauren, offering the opportunity to begin your next great chapter.

Key Responsibilities:

1. Understand and deliver sales and profit performance using key tools and resources.
2. Support store execution of company initiatives.
3. Participate in team training to achieve business results.
4. Innovate in engaging clients and expanding the client base.
5. Represent the customer experience in-store according to RL Brand expectations.
6. Support store and company vision through consistent service delivery.
7. Engage in client initiatives and community outreach.
8. Uphold RL core values and embrace new shopping technologies.
9. Foster a collaborative environment centered on customer needs.
10. Network and source talent proactively.
11. Provide ongoing feedback to management on successes and areas for improvement.
12. Support alternative purchasing options like Gladly, Click to Zoom, JRNI, and Ship to Home.
13. Enhance product discovery through digital tools such as QR codes, digital catalogs, and virtual stores.
14. Maintain high productivity standards through effective store execution.
15. Adhere to all company policies and procedures.
16. Report category opportunities or needs to management.
17. Ensure store standards and sales floor standards are maintained at all times.

Qualifications:

1. Retail or industry experience in a high-volume or high-profile environment preferred.
2. Effective communication skills with customers and team members.
3. Physical ability to navigate the sales floor, stock/dressing rooms, and operate chemicals; lift up to 30 lbs.; climb as needed.
4. Ability to operate the register, stand, walk, and move for extended periods.
5. Flexible schedule availability, including days, evenings, weekends, and potential overnight shifts and travel.
6. Proven success in building positive relationships with customers, management, and colleagues.
7. Strong planning, prioritization, and time management skills.