FT Brand Ambassador

RALPH LAUREN; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate Brand Ambassadors who prioritize customer experience and aim to exceed expectations. This role is perfect for those eager to learn and grow within the retail environment. Brand Ambassadors will engage with clients, support store initiatives, and uphold the brand's core values. The position offers a dynamic work environment where creativity and teamwork are essential. If you're ready to embark on your next great chapter in a thriving company, this opportunity is for you!

Qualifications

• Retail experience preferred in a high-volume specialty environment.
• Ability to communicate effectively and build positive relationships.

Responsibilities

• Deliver exceptional customer experiences aligned to brand expectations.
• Support store initiatives and participate in team training.
• Engage in community outreach and client initiatives.

Skills

Customer Communication

Sales Performance Understanding

Team Collaboration

Creativity in Client Engagement

Flexibility in Scheduling

Time Management

Education

High School Diploma

Retail Experience

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Essential Duties & Responsibilities

1. Understands and delivers sales and profit performance, understanding key tools and resources to drive selling.
2. Supports the store in the execution of company initiatives.
3. Supports and participates in team training to execute business results.
4. Creative in thinking of new ways to engage clients and reach out to a wider client base.
5. Is the ideal representative of the customer experience expectations in store.
6. Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
7. Engages in store client initiatives and community outreach.
8. Champion of RL core values.
9. Embraces RL 'More ways to shop' and new technology.
10. Supports a collaborative environment with the customer at its core.
11. Engages in networking and sourcing talent.
12. Provides ongoing feedback to Management on successes and opportunities.
13. Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
14. Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
15. Maintains exceptional productivity standards through store execution.
16. Upholds all company policies and procedures.
17. Provides necessary feedback to Management on category opportunities or needs.
18. Ensures sales floor and all store standards are met at all times.

Experience, Skills & Knowledge

1. Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
2. Ability to effectively communicate with customers and store personnel.
3. Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
4. Ability to operate the register, stand, move and walk for multiple hours.
5. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
6. Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
7. Planning and prioritization/time management skills.