Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Stratford; Presencial; CAD 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident employer scheme

Descripción de la vacante

Government Recruitment Service is seeking a Verification Assurance Officer to join an on-site team in Stratford. You will work with Jobcentre colleagues to verify identification, housing costs, and other Universal Credit elements, interviewing claimants and handling verification tasks on the frontline.

Travel between sites may be required. You will educate customers on responsibilities and report trends to risk teams, contributing to fraud prevention and performance improvements within DWP.

Responsabilidades

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Descripción del empleo

Government Recruitment Service is seeking a Verification Assurance Officer to join an on-site team in Stratford. You will work with Jobcentre colleagues to verify identification, housing costs, and other Universal Credit elements, interviewing claimants and handling verification tasks on the frontline.

Travel between sites may be required. You will educate customers on responsibilities and report trends to risk teams, contributing to fraud prevention and performance improvements within DWP.