Frontline Operations & Program Coordinator

ubc; Kelowna; On-site; CAD 69,000 - 99,000; Full time

Job summary

UBC Recreation is seeking a Frontline Operations & Program Coordinator to oversee all aspects of recreation programs, events, camps, and Jr Heat programs, and to provide daily oversight of 75+ student staff.

Under the general management of the Manager, Facility Operations & Business Development, this position is responsible for developing, implementing, and evaluating events, projects, and programs, and for staff recruitment, hiring, development, and recognition.

Job description

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Athletics and Recreation, Level A

Job Title

Frontline Operations & Program Coordinator

Department

UBCO | Facilities Operations & Business Development|Athletics and Recreation

Compensation Range

$6,143.67 - $8,830.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

September 7, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

October 31, 2027

This is a leave replacement for a fixed term duration.

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

This position will oversee all aspects of the UBC Recreation programs, events, camps, and Jr Heat programs as well as provide support to the Athletics & Recreation team. They will also provide daily oversight of all student staff for all programs within their responsibility (75+ student staff). Under the general management of the Manager, Facility Operations & Business Development, this position is responsible for all aspects of front-line operations including but not limited to; development, implementation, and evaluation of events/projects/programs, and staff management - including recruitment, hiring, personal/professional development, recognition, evaluation, and discipline.

Organizational Status

This position directly reports to the Manager, Facility Operations & Business Development but works fairly independently on front-line operations, including customer service, project coordination, as well as staff management. Ultimate decisions related to student staff management will be that of the Athletics & Recreation Coordinator. As a member of the Recreation Team, this position will work alongside the Recreation Team (Athletics & Recreation Engagement Coordinator, Clubs & Intramurals Coordinator, Physical Activity & Wellbeing Coordinator, and the Facility & Operations Coordinator) to ensure seamless implementation of department operations, events and projects.

Work Performed

Supports the Coordination of Athletics & Recreation Programs, Events & Large, External Bookings:

• Assists all aspects of the UBC Recreation Events calendars including, but not limited to program development, internal and external staff and volunteer management, event planning, participant communication & recognition, registration, event management and delivery, safety & risk management and evaluation.
• Recruits, hires, trains, manages, evaluates and, when necessary, disciplines student staff and volunteers.
• Works with the athletics and recreation team, as well as campus partners to expand the student event calendar for on-campus programs and events
• Oversees the development and delivery of program and events promotion by taking the lead on coordinating marketing materials and campaigns through print and online, and in-person promotions as well as outreach to community partners, where necessary.
• Alongside the work of the Community Engagement & Program Coordinator, this position will liaise with large external bookings to ensure all logistics are properly coordinated, liability/risk management documentation is obtained and correct, and act as the on-site contact for all large bookings, when necessary

Leads and oversees the hiring, training, scheduling and management of Recreation student staff by:

• Leads all interviews, hiring, training, management, evaluation, discipline, and termination of 75+ student staff appointments who acts as information officers, custodians - in athletics-specific facilities, emergency warden assistants, fitness monitors, event staff, and customer service representatives.
• Oversees the general cleanliness of Athletics and Recreation facilities and allocates duties to student staff.
• Leads, develops, and coordinates the implementation of personal and professional development strategies for all student appointments to foster learning within the recreation environment and lend to the student's personal growth in areas beyond recreation.
• Leads in the development and the delivery of Leadership, Inclusivity, Health & Safety, Crisis & Emergency Management training programs.
• Coordinates