Front Store Supervisor - PT

Shoppers Drug Mart Inc.; Fort Saskatchewan; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a local store as a part-time manager overseeing customer service, cashiers, and merchandising. This role requires strong planning and problem-solving skills to ensure customer satisfaction and compliance with store policies. Enjoy benefits like flexible schedules and competitive pay while working in a supportive community-focused environment.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Independent thinking related to organizing the store.
• Computer literate.
• Organized with efficient time management skills.

Responsibilities

• Manage customer service functions including cash and merchandising.
• Train cashiers and merchandisers in job functions.
• Ensure compliance with loss prevention standards.

Skills

Planning

Judgment

Problem solving

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

Summary:

Managing the customer service functions, including cash, cashiers, and merchandising. Must be available during business hours from 8am to 10pm.

Duties & Responsibilities:

Human Resources:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures.
• Trains cashiers/merchandisers in job functions.
• Provides ongoing guidance and instruction.

Loss Prevention:

• Ensures all loss prevention standards are implemented, manages daily cash office inventory, cashier tracking, tracking sheets, and PC Optimum procedures.

Customer Service:

• Ensures store employees present proper image to the public in accordance with Uniform Policy.
• Answers inquiries regarding product location, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.).
• Promotes the CSI Survey.

Merchandising:

• Ensures shelves are clean and organized with proper rotation.
• Ensures product displays are set up and taken down as directed by the AFSM/FSM.

General:

• Maintains standards of housekeeping and store image.
• Complies with all Health and Safety requirements.
• May perform clerical and banking duties.
• Adheres to all store policies and procedures.
• Follows loss prevention policies and procedures.
• Performs other duties as required, including cashier duties when necessary.

Qualifications:

• Planning, judgment, and decision-making skills.
• Independent thinking related to organizing the store.
• Problem solving to ensure customer satisfaction.

Experience:

• Computer literate.
• Organized with efficient time management skills.
• Knowledge of products and supplies.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount program, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and find ways to care for your community, colleagues, and customers.

Our Associate Owners recognize Canada's diversity as an opportunity to better serve their communities and strive to reflect this diversity in their products, staff, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct, reinforcing what our customers and stakeholders expect of us.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industries: Retail