Front Store Supervisor, Hourly Full Time Day

Shoppers Drug Mart; Charlottetown; On-site; CAD 23,763 - 24,108; Full time

Job summary

Shoppers Drug Mart in Charlottetown, PEI, is seeking an associate to manage customer service, cashiering and merchandising across the store, delivering health, beauty and convenience services while keeping customers at the centre. You will train cashiers, enforce store policies, support loss prevention, light banking and clerical duties, and help create a welcoming shopping environment for local residents.

The role emphasizes teamwork, attention to product displays, and adherence to health and

Qualifications

• Flexibility to follow store policies and procedures.
• Ability to train cashiers/merchandisers in job functions.
• Strong problem solving and decision making.
• Knowledge of products and supplies.

Responsibilities

• Directs cashier and merchandising staff to follow store policies.
• Trains cashiers and merchandisers on job functions and procedures.
• Provides ongoing guidance and instruction to the team.
• Maintains loss prevention standards and cash controls.
• Manages daily cash office inventory and cashier tracking.
• Answers customer inquiries on product location and rainchecks.
• Resolves customer issues per policy (refunds/exchanges).
• Maintains clean, well-organized shelves and displays.
• Ensures compliance with Health and Safety requirements.
• May perform clerical and banking duties.

Skills

Customer service

Cashier duties

Merchandising

Loss prevention

Teamwork

Problem solving

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES:

HUMAN RESOURCES:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction

LOSS PREVENTION:

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE:

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey

MERCHANDISING:

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

GENERAL:

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

EXPERIENCE:

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada\'s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$17.25 - $17.50 / 17,25$ - 17,50$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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