Front Store Supervisor - FT Open Availability

Shoppers Drug Mart; Red Deer; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A local retail pharmacy in Red Deer is seeking a leader to manage customer service functions, including overseeing cashiers and merchandising staff. The ideal candidate will have previous leadership experience, knowledge of cash handling, and a commitment to customer satisfaction. This role requires open availability and involves hours that include weekends and evenings.

Qualifications

• Previous leadership role experience is essential.
• Cash and lottery handling experience is necessary.
• Knowledge of products and supplies.

Responsibilities

• Manage cash office inventory and cashier tracking.
• Train cashiers and merchandising staff in job functions.
• Ensure compliance with health and safety requirements.
• Resolve customer issues and ensure customer satisfaction.
• Promote proper store image and merchandising standards.

Skills

Planning

Judgement

Decision Making

Independent thinking

Problem solving

Organizational skills

Time management

Computer literacy

Job description

Overview

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

FT Open Availability

Previous leadership role experience, cash and lottery handling essential

32-40 hrs/week

weekends/evenings/mornings

Summary

Managing the customer service functions, including cash, cashiers and merchandising.

Duties & Responsibilities

HUMAN RESOURCES:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction

LOSS PREVENTION:

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE:

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey

MERCHANDISING:

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

GENERAL:

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Experience

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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