Front Store Supervisor- Availability till midnight required

Shoppers Drug Mart; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading community-focused store as a manager overseeing customer service, cash handling, and merchandising. You'll train staff, ensure compliance with policies, and maintain store standards. Enjoy perks like flexible schedules and discounts while working for a local owner under a national brand.

Benefits

Purchase discounts

Flexible schedules

Competitive pay

Online learning

Qualifications

• Planning, judgment, and decision-making skills required.
• Independent thinking and problem-solving for customer satisfaction.

Responsibilities

• Manage customer service functions including cash handling.
• Train cashiers and merchandising staff.
• Ensure compliance with store policies.

Skills

Problem-solving

Planning

Judgment

Decision-making

Tools

Computer literacy

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY: Managing customer service functions, including cash handling, cashier supervision, and merchandising.

DUTIES & RESPONSIBILITIES:

HUMAN RESOURCES:

• Ensure cashier/merchandising staff comply with all store policies and operating procedures.
• Train cashiers/merchandisers in their job functions.
• Provide ongoing guidance and instruction.

LOSS PREVENTION:

• Implement loss prevention standards, manage daily cash office inventory, cashier tracking, tracking sheets, and PC Optimum procedures.

CUSTOMER SERVICE:

• Ensure store employees present a proper image to the public in accordance with Uniform Policy.
• Answer inquiries regarding product locations, rainchecks, etc.
• Resolve customer issues according to established guidelines (refunds, exchanges, etc.).
• Promote the CSI Survey.

MERCHANDISING:

• Ensure shelves are clean and organized with proper rotation.
• Set up and take down product displays as directed by the AFSM/FSM.

GENERAL:

• Maintain standards of housekeeping and store image.
• Comply with all Health and Safety requirements.
• Perform clerical and banking duties as needed.
• Adhere to all store policies and procedures.
• Follow loss prevention policies and procedures.
• Perform other duties, including cashier responsibilities when necessary.

QUALIFICATIONS:

• Planning, judgment, and decision-making skills.
• Independent thinking related to organizing the store.
• Problem-solving skills to ensure customer satisfaction.

EXPERIENCE:

• Computer literacy.
• Organization skills.
• Efficient time management.
• Knowledge of products and supplies.

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while benefiting from a national brand. Enjoy perks such as purchase discounts, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care for your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network value Canada's diversity as an opportunity to better serve their communities. They strive to reflect the nation's evolving diversity in their products, hiring practices, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct—it reinforces the expectations of our customers and stakeholders.