Front Store Supervisor

Shoppers Drug Mart; Montreal (administrative region); On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Accommodation available

Job summary

Pharmaprix in Montreal is seeking a part-time Associate Owner-like role to support customer service, cashiering and merchandising in a busy store. You will help ensure an excellent shopping experience for our community and uphold brand standards in every interaction.

You’ll participate in training cashiers, oversee merchandising routines, and assist with banking duties as needed. Accommodation is available upon request for applicants and colleagues with disabilities.

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking as it relates to organizing store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Manage cashier/merchandising staff and train them in job functions.
• Provide on-going guidance and instruction to team.
• Ensure loss prevention standards and manage daily cash office inventory.
• Maintain customer service standards and resolve inquiries, refunds, exchanges.
• Keep shelves clean, organized and properly rotated; ensure displays as directed.
• Maintain housekeeping and store image; comply with health and safety requirements.
• May perform clerical and banking duties; perform cashier duties when necessary.

Skills

Planning & judgement

Independent thinking

Problem solving

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

Summary

Managing the customer service functions, including cash, cashiers and merchandising.

Duties & Responsibilities

HUMAN RESOURCES:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction

Loss Prevention

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

Customer Service

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey

Merchandising

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

General

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Experience

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

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Why work in a Pharmaprix store or community pharmacy?

Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Employment Type

Part time

Type Of Role

Regular

Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation's evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.