Front Store Supervisor

Shoppers Drug Mart; Alberta; On-site; CAD 45,000 - 65,000; Full time

Job summary

A local pharmacy chain in Alberta is looking for an individual to manage customer service functions and train staff in compliance with operational policies. Responsibilities include overseeing cashier functions, promoting customer satisfaction, and maintaining store standards. Ideal candidates should possess strong problem-solving skills, time management abilities, and knowledge of products. This role offers the chance to work in a supportive community-focused environment that values diversity and compliance.

Benefits

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning through Academy

Responsibilities

• Manage customer service functions, including cash and merchandising.
• Train cashiers and merchandisers in job functions.
• Ensure compliance with loss prevention standards.

Skills

Planning, judgment and decision-making skills

Independent thinking related to organizing the store

Problem-solving skills

Computer literacy

Organizational skills

Efficient time management skills

Knowledge of products and supplies

Job description

Overview

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Responsibilities

• Manage customer service functions, including cash, cashiers and merchandising.
• Ensure cashier/merchandising staff comply with all store policies and operating procedures.
• Train cashiers and merchandisers in job functions and provide ongoing guidance and instruction.
• Ensure all loss prevention standards are implemented, manage daily cash office inventory and cashier tracking.
• Present proper image to the public in accordance with Uniform Policy.
• Answer inquiries regarding product location, rainchecks, etc.
• Resolve customer issues according to established guidelines (refunds, exchanges, etc.).
• Promote the CSI Survey.
• Keep shelves clean and organized with proper rotation; set up and take down product displays as directed by the AFSM/FSM.
• Maintain standards of housekeeping and store image; comply with all Health and Safety requirements.
• Perform other duties as required, including cashier duties when necessary.

Qualifications

• Planning, judgment and decision-making skills.
• Independent thinking related to organizing the store.
• Problem-solving essential to ensure customer satisfaction.

Experience

• Computer literate.
• Organized.
• Efficient time management skills.
• Knowledge of products and supplies.

Why Work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.