Front Store Manager: Temporary One-Year Contract

Shoppers Drug Mart; Kingston; On-site; CAD 60,000 - 75,000; Full time

Job summary

A local convenience retailer in Kingston is seeking a Front Store Manager to oversee store performance, manage staff, and drive customer satisfaction. The ideal candidate will have at least 5 years of retail management experience and strong leadership skills. This is a temporary one-year contract position that offers a competitive pay and purchasing discounts.

Benefits

Purchase discounts

Flexible schedules

Competitive pay

Online learning

Qualifications

• Strong planning, judgment, and decision-making skills.
• Experience with inventory management.
• Effective leadership, mentorship, and staff development skills.

Responsibilities

• Manage the overall performance of the Front Store.
• Ensure adequate staffing levels for effective store operations.
• Analyze financial reports and address discrepancies.

Skills

Leadership

Time management

Decision-making

Inventory management

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

• PLEASE BE AWARE THIS IS A TEMPORARY ONE-YEAR CONTRACT POSITION*

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall performance of the Front Store, which includes all areas except Pharmacy, such as cosmetics. The FSM leads staff to provide excellent customer service, manages processes and procedures, utilizes financial resources, and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintains store standards to optimize customer experience, drive traffic, and improve profitability.
• Ensures store standards are consistently applied, including in the backroom.
• Manages labour scheduling and leverages Workforce Management (WFM) to maximize productivity.
• Ensures staffing levels are adequate for effective store operation.

HUMAN RESOURCES:

• Complies with HR standards.
• Supports hiring across departments (excluding Pharmacy).
• Maintains wage administration within guidelines.
• Conducts probationary and annual performance reviews.
• Manages staff performance through coaching, action plans, and follow-up.
• Promotes Blue Culture, engagement, and motivates staff through core values.

FINANCE:

• Analyzes financial reports, identifies trends, and addresses discrepancies using FSM Monitoring Reports.
• Meets financial targets periodically.
• Sets departmental goals to motivate employees and ensures they are achieved.
• Develops strategies to improve store efficiency.

QUALIFICATIONS:

• Strong planning, judgment, and decision-making skills.
• Experience with inventory management.
• Ability to control expenses through sound judgment.
• Effective leadership, mentorship, and staff development skills.
• Good time management and prioritization skills.
• Excellent organization and planning abilities.

EXPERIENCE:

• Minimum 5 years of retail management experience.
• Proven ability to drive business, lead by example, and support corporate programs.
• Effective collaboration with management teams.
• Exceptional interpersonal, coaching, and communication skills.
• Strong business and financial acumen.
• Ability to build relationships with internal and external stakeholders.

J2WRTL

J2WFSM

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include purchase discounts, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find meaningful ways to care for patients, co-workers, customers, and the community.

Associate Owners in the Shoppers Drug Mart network value Canada's diversity and aim to reflect it through their products, staff, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe in doing the right thing by complying with laws, which is part of our Code of Conduct—upholding the law reinforces stakeholder trust.