Front Store Manager- 9 month contract

Shoppers Drug Mart; King City; On-site; CAD 45,000 - 80,000; Full time

Job summary

Join a locally owned store as a Front Store Manager, where you'll lead a team to deliver exceptional customer service and optimize store performance. This role emphasizes leadership, financial acumen, and operational excellence, ensuring that every customer has a positive experience. You'll be part of an innovative company that values diversity and community engagement, providing you with the opportunity to make a meaningful impact. If you're passionate about retail and ready to take your career to the next level, this is the perfect role for you.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• 5+ years of retail management experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Manage overall Front Store performance and customer service.
• Analyze financial reports and drive business efficiency.

Skills

Planning

Judgment and Decision Making

Inventory Management

Leadership

Time Management

Communication Skills

Financial Acumen

Job description

Front Store Manager- 9 month contract

Apply locations 2140 King Road, King City, ON

Time type: Full time

Posted on: Posted 3 Days Ago

End Date: January 22, 2025 (26 days left to apply)

Job requisition id: R2000529299

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all processes and procedures utilizing financial resources, and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

1. Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
2. Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom.
3. Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity.
4. Ensures staffing levels are adequate to effectively operate the business.

HUMAN RESOURCES:

1. Complies with Human Resources Standards.
2. Hires and/or supports hiring for all departments, excluding Pharmacy.
3. Maintains wage administration within SLPH guidelines.
4. Conducts probationary reviews for new hires and annual staff performance reviews.
5. Manages staff performance through ongoing coaching, action planning, and follow-up.
6. Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values.

FINANCE:

1. Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report.
2. Meets period, quarterly and annual targets.
3. Sets individual goals for departments to motivate employees and ensures goals are met.
4. Develops and executes strategies to improve business efficiency at the store.

QUALIFICATIONS:

1. Planning, Judgement and Decision Making.
2. Planning and preparation for Inventory Management.
3. Use judgment and decision-making skills to control expenses.
4. Provides effective leadership and ongoing mentorship and ensures development of all staff.
5. Efficient time management skills.
6. Able to prioritize activities quickly in response to changing initiatives.
7. Effective organization and planning skills.

EXPERIENCE:

1. Previous retail management experience for a minimum of 5 years.
2. Demonstrated ability to drive the business, lead by example and support corporate programs.
3. Works effectively with the management team.
4. Superior interpersonal, coaching and communication skills.
5. Strong business and financial acumen.
6. Strong relationship builder with key internal and external agencies.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

At Shoppers Drug Mart/Pharmaprix, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart/Pharmaprix network is more than a great place to shop; it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.