Front Store Manager

Colonial Group; Victoria; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Neighbourly Pharmacy is seeking a Full-Time Front Store Manager for Admirals Walk Pharmasave in Victoria, British Columbia. You will lead front-store operations, oversee staffing, inventory, and promotions, while ensuring excellent customer service and adherence to policy manuals.

The role requires 2+ years in retail management, strong leadership and communication skills, and a valid driver's license. Join a growing Canadian network of community pharmacies with a patient-focused approach.

Qualifications

• 2+ years of retail management experience.
• Strong people management and interpersonal skills.
• Professional attitude with excellent communication skills for customers, staff and suppliers.
• Valid driver’s license is required.
• Criminal Record Check required.

Responsibilities

• Lead and support initiatives aligned with the store’s strategic objectives.
• Adhere to and promote the Neighbourly Pharmacy policy manual, fostering a positive work environment that attracts, retains, and engages employees.
• Oversee practices related to returns, complaints, store security, and employee discounts, delegating responsibilities where appropriate.
• Manage or delegate responsibilities for cash handling, daily reports, banking, and deposits.
• Ensure proper store opening/closing, alarm activation, and day-end procedures.
• Oversee and manage all aspects of front store staffing.
• In collaboration with HR, manage hiring, discipline, and termination as needed.
• Oversee inventory control in line with budgets and preferred supplier programs.
• Assist the Store Operator with budgeting, purchasing, pricing, and inventory strategies to maximize gross margins.
• Set and execute promotional goals, including ordering and setup.
• Monitor market trends and adjust promotions, product mix, or merchandising as needed.
• Control shrinkage related to returns, payouts, theft, and pricing errors; ensure proper receiving and pricing procedures are followed.
• Manage the Monthly Cycle Count Schedule and report inventory to the Neighbourly Pharmacy Inventory Manager.
• Coordinate signage and POP materials, including placement of banners, promotional signage, and shelf talkers.
• Miscellaneous tasks to support the Store Operator/Pharmacy Manager.

Skills

Retail management

People management

Communication

Driver's license

Criminal Record Check

Job description

Neighbourly Pharmacy is looking for a Full-Time Front Store Manager to join our team at Admirals Walk Pharmasave in Victoria, British Columbia.

Responsibilities

• Lead and support initiatives aligned with the store’s strategic objectives.
• Adhere to and promote the Neighbourly Pharmacy policy manual, fostering a positive work environment that attracts, retains, and engages employees.
• Oversee practices related to returns, complaints, store security, and employee discounts, delegating responsibilities where appropriate.
• Manage or delegate responsibilities for cash handling, daily reports, banking, and deposits.
• Ensure proper store opening/closing, alarm activation, and day-end procedures.

• Oversee and manage all aspects of front store staffing.
• In collaboration with HR, manage hiring, discipline, and termination as needed.

• Oversee inventory control in line with budgets and preferred supplier programs.
• Assist the Store Operator with budgeting, purchasing, pricing, and inventory strategies to maximize gross margins.
• Set and execute promotional goals, including ordering and setup.
• Monitor market trends and adjust promotions, product mix, or merchandising as needed.
• Control shrinkage related to returns, payouts, theft, and pricing errors; ensure proper receiving and pricing procedures are followed.
• Manage the Monthly Cycle Count Schedule and report inventory to the Neighbourly Pharmacy Inventory Manager.

• Coordinate signage and POP materials, including placement of banners, promotional signage, and shelf talkers.
• Miscellaneous tasks to support the Store Operator/Pharmacy Manager.

Qualifications

• 2+ years of retail management experience (preferred), with proven ability to lead and train teams.
• Strong people management and interpersonal skills, including motivation, delegation, conflict resolution, active listening, and respectful communication.
• Professional attitude with excellent communication skills for interacting with customers, staff, and suppliers.
• Valid driver’s licence required.
• Criminal Record Check required

Who We Are

Neighbourly Pharmacy is Canada’s largest and fastest growing network of community pharmacies. Our 300+ locations from coast to coast are united by one priority: our patients! We strive to uphold each pharmacy’s tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We are proud to be recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. While all responses are appreciated, only those being considered for interviews will be acknowledged.

While all responses are appreciated, only those being considered for interviews will be acknowledged.