Front Store Manager

Shoppers Drug Mart; Port Hope; On-site; CAD 50,000 - 70,000; Full time

Job summary

A local retail pharmacy chain in Port Hope seeks a Front Store Manager to oversee overall store performance, ensuring excellent customer service while managing staff and financial operations. The ideal candidate will have at least 5 years of retail management experience and strong leadership skills to foster a productive environment. This role provides the opportunity to work in a community-focused atmosphere with competitive pay and additional perks.

Benefits

Discount on purchases

Flexible schedules

Online learning opportunities

Qualifications

• Strong planning, judgment, and decision-making skills.
• Experience in inventory management and expense control.
• Effective leadership, mentorship, and staff development skills.

Responsibilities

• Maintain store standards to optimize customer experience.
• Analyze financial reports and set departmental goals.
• Manage staff performance through coaching and follow-up.

Skills

Planning

Leadership

Communication

Time Management

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall performance of the Front Store, which includes all areas excluding Pharmacy and cosmetics. The FSM leads staff in providing excellent customer service, manages processes and procedures, utilizes financial resources, and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintain store standards to optimize customer experience, drive traffic, and positively impact profitability.
• Work with the management team to ensure store standards are consistently met, including in the backroom.
• Manage labour scheduling and leverage Workforce Management (WFM) to maximize productivity.
• Ensure staffing levels are adequate to operate the business effectively.

HUMAN RESOURCES:

• Comply with Human Resources standards.
• Support hiring processes for all departments except Pharmacy.
• Maintain wage administration within company guidelines.
• Conduct probationary and annual performance reviews.
• Manage staff performance through coaching, action planning, and follow-up.
• Promote Blue Culture, engagement, and motivate staff through core values.

FINANCE:

• Analyze financial reports, identify trends, and address discrepancies using FSM Monitoring Reports.
• Meet financial targets quarterly and annually.
• Set departmental goals to motivate employees and ensure achievement.
• Develop and implement strategies to improve store efficiency.

QUALIFICATIONS:

• Strong planning, judgment, and decision-making skills.
• Experience in inventory management and expense control.
• Effective leadership, mentorship, and staff development skills.
• Excellent time management, organization, and prioritization skills.

EXPERIENCE:

• Minimum of 5 years retail management experience.
• Proven ability to drive business and support corporate programs.
• Effective collaboration with management teams.
• Excellent interpersonal, coaching, and communication skills.
• Strong business and financial acumen.
• Ability to build relationships with internal and external stakeholders.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, allowing you to work for a local business while benefiting from a national brand. Enjoy purchase discounts, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and find ways to better serve your community.

Our Associate Owners value Canada's diversity and strive to reflect it in their products, staff, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe in doing the right thing by complying with laws, which is part of our Code of Conduct, reinforcing customer and stakeholder expectations.