FRONT STORE MANAGER

Shoppers Drug Mart Inc.; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

Shoppers Drug Mart Inc. in Ottawa, ON, is seeking a Front Store Manager to lead daily front-store operations, optimize merchandising, and ensure exceptional customer service.

The role requires coordinating staff, monitoring sales, enforcing health and safety standards, and collaborating with pharmacy and other departments to deliver a seamless customer experience.

Qualifications

• Experience in retail store management or supervisory roles with responsibility for staff scheduling and daily operations.
• Strong customer service, conflict resolution, and relationship-building skills.
• Knowledge of merchandising, inventory control, and basic retail analytics to support sales growth.

Responsibilities

• Oversee daily front store operations and maintain a clean, organized customer-focused environment.
• Lead and schedule front-store staff, provide training and performance feedback.
• Monitor sales, implement promotions, and ensure adherence to company policies and health and safety standards.
• Coordinate with pharmacy and other departments to deliver a seamless customer experience.

Skills

Staff scheduling

Retail management

Customer service

Conflict resolution

Merchandising

Inventory control

POS systems

Retail analytics

Communication

Education

Post-secondary education in business/retail management (beneficial)

Tools

POS systems

Retail reporting tools

Job description

Company Description

Shoppers Drug Mart is a leading Canadian retail pharmacy chain that has been serving communities for over 50 years. From a single Toronto pharmacy, it has grown to more than 1,200 stores across the country, becoming a trusted part of everyday life for people of all ages. The company combines professional health care expertise with personalized customer service, focusing on convenience and care in every location. Shoppers Drug Mart remains committed to the belief that its success is built one customer at a time, driven by dedicated team members who prioritize customer satisfaction.

Role Description

The Front Store Manager is a full-time, on-site role based in Ottawa, ON, responsible for overseeing the daily operations of the front store. This role includes managing merchandise presentation, inventory levels, and product availability to ensure a clean, well-organized, and customer-focused retail environment. The Front Store Manager leads and schedules front store staff, supports training and performance feedback, and promotes a culture of excellent service. Day-to-day responsibilities also include monitoring sales performance, implementing promotions, ensuring adherence to company policies and health and safety standards, and coordinating with pharmacy and other departments to deliver a seamless customer experience.

Qualifications

• Experience in retail store management or supervisory roles, with responsibility for staff scheduling, performance oversight, and daily operations.
• Skills in customer service, conflict resolution, and relationship building to create a welcoming environment and address customer concerns effectively.
• Knowledge of merchandising, inventory control, and basic retail analytics to maintain product availability and support sales growth.
• Strong organizational, time management, and problem-solving abilities to handle multiple priorities in a fast-paced retail setting.
• Effective written and verbal communication skills for interacting with team members, customers, and cross-functional partners.
• Ability to work on-site full-time, including evenings and weekends as required, and to perform tasks that may involve standing, lifting, and moving merchandise.
• Proficiency with point-of-sale systems and basic computer applications; familiarity with retail reporting tools is an asset.
• Previous experience in pharmacy or health and beauty retail is an asset; post-secondary education in business, retail management, or a related field is beneficial but not mandatory.