Front Store Manager

Neighbourly Pharmacy; New Westminster; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Store Manager to oversee operations at a community pharmacy. This role involves managing customer transactions, staff training, and ensuring a welcoming environment for patients. The ideal candidate will have a strong background in retail management and a passion for delivering exceptional customer service. Join a dedicated team that values kindness and accessibility, and help shape the future of pharmacy care in your community. If you have the leadership skills and commitment to excellence, this opportunity is perfect for you!

Qualifications

• Experience managing a retail store is essential.
• Strong people management and leadership abilities required.

Responsibilities

• Lead initiatives to achieve strategic store objectives.
• Manage front store staff and ensure professional operations.
• Ensure compliance with health and safety standards.

Skills

Retail Store Management

Team Management

Customer Service

Leadership

Communication

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Neighbourly Pharmacy is looking for a Front Store Manager to join our team at Pharmasave in New Westminster, BC.

Open availability required, including weekends.

Who We Are:

We are a community of pharmacies, united by one priority: our patients! We strive to uphold each pharmacy’s tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Job Description:

The Front Store Manager is responsible for operating the entire front store. This includes various duties such as handling customer transactions, staff scheduling/training, merchandising of products, ordering, and receiving, assisting in month-end billing, reporting, scheduling, and other various duties as required.

Responsibilities:

• Lead and participate in initiatives to achieve the store’s strategic objectives.
• Provide the Store Operator/Pharmacy Manager with support in all aspects of day-to-day operations, including human resources, customer service, and merchandising.
• Follow and promote Neighbourly Pharmacy’s policy manual to inspire a working environment that attracts and retains talented, committed, and engaged employees.
• Carry out or delegate responsibility for cash handling, daily reports, banking, and deposits.
• Ensure proper store opening and closing, security alarm activation, and all day-end procedures.
• Ensure proper store maintenance, building security, and all store cleanliness and general housekeeping guidelines are followed.
• Ensure proper inventory control in all departments as per budgets and preferred supplier programs are followed.
• Assist the store operator in budgeting, buying, inventory, and pricing objectives; work to maximize gross margins.
• Ensure all sections are kept up to date regarding planogram maintenance to ensure the proper product mix and merchandising are in place.
• Manage front store staff in all aspects of the Front Store. Schedule staff, perform performance evaluations, and execute disciplinary measures.
• In coordination with Human Resources, hire, discipline, and terminate front store employees as needed.
• Ensure that health and safety standards are met in the store environment.
• Ensure that the front store is always operated professionally, including maintaining courteous customer service.
• Address consumer complaints and issues as soon as possible.
• Establish a good relationship within the business community.

Qualifications & Skills:

• Experience managing a retail store.
• Knowledge of managing and training teams.
• Strong people management and leadership abilities.
• Professional attitude and ability to communicate well with customers, co-workers, and suppliers.
• Due to this position’s sensitive nature, the successful candidate must complete a Criminal Record Check.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.