Front Store Manager

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY: The Front Store Manager (FSM) is responsible for managing the overall performance of the Front Store, which includes all areas excluding Pharmacy. The FSM leads staff in providing excellent customer service, manages processes and procedures using financial resources, and ensures store objectives are met.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintain Store Standards to optimize customer experience, drive traffic, and impact profitability.
• Work with the Management Team to ensure Store Standards are consistently met, including in the backroom.
• Manage labour scheduling and utilize Workforce Management (WFM) to maximize productivity.
• Ensure staffing levels are adequate for effective operation.

HUMAN RESOURCES:

• Comply with Human Resources Standards.
• Support hiring processes for all departments except Pharmacy.
• Maintain wage administration within guidelines.
• Conduct probationary and annual performance reviews.
• Manage staff performance through coaching, action planning, and follow-up.
• Drive Blue Culture, engagement, and motivate staff through core values.

FINANCE:

• Analyze financial reports, identify trends, and address discrepancies.
• Meet financial targets on a periodic basis.
• Set and motivate department goals.
• Develop strategies to improve store efficiency.

Qualifications:

• Strong planning, judgment, and decision-making skills.
• Experience in inventory management and expense control.
• Proven leadership, mentorship, and staff development abilities.
• Effective time management and organizational skills.

Experience:

• Minimum of 5 years retail management experience.
• Ability to drive business, lead by example, and support corporate programs.
• Excellent interpersonal, coaching, and communication skills.
• Strong business and financial acumen.
• Ability to build relationships with internal and external stakeholders.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount program, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and contribute to caring for patients, coworkers, customers, and the community.

Our network reflects Canada’s diversity, aiming to serve communities better through inclusive products, hiring practices, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We uphold laws as part of doing the right thing, reinforcing our commitment through our Code of Conduct, which aligns with customer and stakeholder expectations.

Hiring Range / Échelle salariale à l’embauche :

$52,000.00 annually. Compensation may vary based on experience, knowledge, and location.