Front Store Manager

Shoppers Drug Mart; Kamloops; On-site; CAD 53,000; Full time

Job summary

A locally owned pharmacy chain is seeking a Front Store Manager in Kamloops. The successful candidate will oversee the Front Store's performance, ensuring excellent customer service and optimal store operations. Ideal for someone with at least 5 years of retail management experience and strong leadership skills. Benefits include competitive pay and flexible schedules.

Benefits

Purchase discount

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Minimum of 5 years retail management experience.
• Experience in inventory management and expense control.
• Effective team collaboration skills.

Responsibilities

• Manage the overall Front Store’s performance.
• Ensure staffing levels are adequate for effective store operation.
• Analyze financial reports and meet financial targets.

Skills

Strong planning

Decision-making skills

Effective leadership

Time management

Interpersonal skills

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The FSM leads staff in providing excellent customer service, manages processes and procedures using financial resources, and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintains Store Standards to optimize customer experience, drive traffic, and positively impact profitability.
• Works with Management to ensure Store Standards are consistently met, including in the backroom.
• Manages labour scheduling and uses Workforce Management tools to maximize productivity.
• Ensures staffing levels are adequate for effective store operation.

HUMAN RESOURCES:

• Follows Human Resources Standards.
• Supports hiring for all departments except Pharmacy.
• Maintains wage administration within guidelines.
• Conducts probationary and annual staff reviews.
• Manages staff performance through coaching, action planning, and follow-up.
• Promotes Blue Culture, engagement, and motivates staff through core values.

FINANCE:

• Analyzes financial reports, identifies trends, and addresses discrepancies using FSM Monitoring Reports.
• Meets financial targets periodically and annually.
• Sets departmental goals to motivate staff and ensures these goals are achieved.
• Develops strategies to improve store efficiency.

QUALIFICATIONS:

• Strong planning, judgment, and decision-making skills.
• Experience in inventory management and expense control.
• Effective leadership, mentorship, and staff development abilities.
• Excellent time management, organization, and planning skills.

EXPERIENCE:

• Minimum of 5 years retail management experience.
• Ability to drive business and support corporate programs.
• Effective team collaboration skills.
• Excellent interpersonal, coaching, and communication skills.
• Strong financial and business acumen.
• Ability to build relationships with internal and external stakeholders.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care for patients, co-workers, customers, and the community.

We value Canada's diversity and strive to reflect it in our products, staff, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe in doing the right thing by complying with laws, which is part of our Code of Conduct—upholding the expectations of our customers and stakeholders.

Hiring Range / Échelle salariale à l’embauche: $53,000/year. Compensation may vary based on experience, knowledge, and location.