Front Store Manager

Neighbourly Pharmacy; Campbellford; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Front Store Manager to oversee operations at their Campbellford location. This role involves leading a team, managing customer transactions, and ensuring the store meets its strategic objectives. The ideal candidate will possess strong leadership skills and a professional attitude, focusing on delivering exceptional customer service and maintaining store standards. Join a community-focused pharmacy that values its employees and strives for excellence in patient care. This is an exciting opportunity to make a meaningful impact in a supportive environment.

Qualifications

• Experience managing a retail store is essential.
• Strong leadership and people management skills are required.

Responsibilities

• Lead initiatives to achieve store objectives and manage daily operations.
• Ensure proper inventory control and maintain store cleanliness.

Skills

Retail store management

Team management and training

People management

Customer communication

Professional attitude

Job description

Neighbourly Pharmacy is looking for a Front Store Manager to join our Campbellford, ON location at Rx Drug Mart.

Who We Are
We are a community of pharmacies, united by one priority: our patients! We strive to uphold each pharmacy’s tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Job Description
The Front Store Manager is responsible for operating the entire front store. This includes various duties such as handling customer transactions, staff scheduling/training, merchandising of products, ordering, and receiving, assisting in month-end billing, reporting, scheduling, and other various duties as required.

Responsibilities

1. Lead and participate in initiatives to achieve the store’s strategic objectives.
2. Provide the Store Operator/Pharmacy Manager with support in all aspects of day-to-day operations, including human resources, customer service, and merchandising.
3. Follow and promote Neighbourly Pharmacy’s policy manual to inspire a working environment that attracts and retains talented, committed, and engaged employees.
4. Carry out or delegate responsibility for cash handling, daily reports, banking, and deposits.
5. Ensure proper store opening and closing, security alarm activation, and all day-end procedures.
6. Ensure proper store maintenance, building security, and all store cleanliness and general housekeeping guidelines are followed.
7. Ensure proper inventory control in all departments as per budgets and preferred supplier programs are followed.
8. Assist the store operator in budgeting, buying, inventory, and pricing objectives; work to maximize gross margins.
9. Ensure all sections are kept up to date regarding planogram maintenance to ensure the proper product mix and merchandising are in place.
10. Manage front store staff in all aspects of the Front Store. Schedule staff, perform performance evaluations, and execute disciplinary measures.
11. In coordination with Human Resources, hire, discipline, and terminate front store employees as needed.
12. Ensure that health and safety standards are met in the store environment.
13. Ensure that the front store is always operated professionally, including maintaining courteous customer service.
14. Address consumer complaints and issues as soon as possible.
15. Establish a good relationship within the business community.

Qualifications & Skills

1. Experience managing a retail store.
2. Knowledge of managing and training teams.
3. Strong people management and leadership abilities.
4. Professional attitude and ability to communicate well with customers, co-workers, and suppliers.
5. Due to this position’s sensitive nature, the successful candidate must complete a Criminal Record Check.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

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