Front Office Supervisor - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 50,000; Full time

Job summary

A luxury hotel chain in Tofino is seeking a Front Office Supervisor to lead a team focused on delivering exceptional guest service. The ideal candidate will have supervisory experience in a high-end environment and must embody the West Coast hospitality spirit. Responsibilities include managing daily front office operations, ensuring service standards, and assisting the Front Office Manager.

Benefits

Employment Benefits

Qualifications

• Minimum 2 years management or supervisory experience in Front Office of a high-end facility.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Ensure personalized guest service and meet hotel standards.
• Assist Front Office Manager and supervise staff.
• Manage guest concerns and maintain front office operations.

Skills

Guest service skills

Organizational skills

Interpersonal communication

Education

High school diploma

Tools

Maestro

Microsoft Word

Excel

Job description

Front Office Supervisor - The Wickaninnish Inn

Pay Competitive

Location Tofino/British Columbia

Employment type Full-Time

Job Description

Req#: REF12411A

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World\'s Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Front Office Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet or exceed guests’ expectations.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
• Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members.
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department.
• Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager.
• Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas.
• Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• The desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• The ability and desire to lead a world-class Front Office team.
• Excellent Human Resources skills.
• A minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills.
• Knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
• Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel.
• The flexibility and enthusiasm to work evenings, weekends and holidays.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• The ability to make a 2-year commitment to the position.

Salary/Wage: $49,750.00 per year

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

About the company

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