Front Office Supervisor - Overnights

FAIRMONT; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading luxury resort in Canada is seeking a Front Desk Supervisor to oversee operations and ensure exceptional guest service at Fairmont Banff Springs. The role includes leading a dedicated team, maintaining hotel standards, and promoting safety protocols. Candidates should have supervisory experience and proficiency in hotel management systems. This position offers competitive hourly pay and comprehensive benefits for full-time employees.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts on food and beverage

Qualifications

• Minimum 1 year of Front Desk supervisory experience in a large hotel.
• Experience in Royal Service and guest recovery.
• Strong written and verbal communication skills with high attention to detail.

Responsibilities

• Supervise daily operations of Front Desk and Royal Service.
• Lead team members in guest service recovery.
• Ensure guest and colleague safety following Health & Safety protocols.

Skills

Front Desk supervisory experience

Proficient in Micros-Opera Property Manager

Strong communication skills

Education

Graduate of a Hotel Management or Hospitality program

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Job Description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work / life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate : $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include :

• Supervise daily operations and coordinate guest arrivals / departures with Front Desk, Royal Service, and Night Audit teams.
• Lead, coach, and mentor team members through one-on-one development, performance evaluations, and empowerment in guest service recovery.
• Maintain and uphold departmental and Fairmont standards, while promoting the hotel's vision and core values.
• Ensure guest and colleague safety by following Health & Safety protocols and participating in emergency procedures.
• Collaborate with hotel leaders, manage time-sensitive tasks, and perform other duties as assigned.

Qualifications

Your experience and skills include :

Minimum 1 year of Front Desk supervisory experience in a large hotel.

Proficient in Micros-Opera Property Manager, Microsoft Word, and Excel.

Experience in Royal Service and guest recovery with proven service recovery skills.

Graduate of a Hotel Management or Hospitality program (asset).

Strong written and verbal communication skills with high attention to detail.

Additional Information

Job Perks & Benefits :

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion :

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.

We encourage you to let us know if you require any accommodations through the application / recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence :

APPLY TODAY : Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Hotels & Resorts / The Rimrock Banff and the extraordinary opportunities that exist within our resort!