Front Office Supervisor: Guest Experience Leader

Sonesta Hotels; Toronto; On-site; CAD 60,000 - 65,000; Full time

Job summary

A leading hospitality organization in Toronto is looking for a Front Office Manager to lead the front desk operations. The ideal candidate will have a Bachelor's degree in Hotel Management and experience in guest services. Responsibilities include managing staff, ensuring high levels of guest satisfaction, and conducting inspections of public areas. Competitive salary and extensive employee benefits are offered.

Benefits

Food and Beverage Discount

RRSP Match

Employee Assistance Program

Competitive medical and dental benefits

Paid vacation

Employee discounted hotel rate

Responsibilities

• Manage day-to-day activities of the Front Office staff.
• Ensure guest satisfaction with prompt attention.
• Conduct routine inspections of the front office and public areas.
• Train staff on service standards and procedures.

Skills

Customer service

Communication skills

Problem solving

Organization

Ability to lift up to 50 pounds

Education

Bachelor’s degree in Hotel Management or related field

Job description

A leading hospitality organization in Toronto is looking for a Front Office Manager to lead the front desk operations. The ideal candidate will have a Bachelor's degree in Hotel Management and experience in guest services. Responsibilities include managing staff, ensuring high levels of guest satisfaction, and conducting inspections of public areas. Competitive salary and extensive employee benefits are offered.