Front Office Supervisor

Wickaninnish Inn; Tofino; On-site; CAD 45,000 - 55,000; Full time

Job summary

The Wickaninnish Inn in Tofino, BC, is seeking a Front Office Supervisor to lead the guest services team and uphold Relais & Châteaux, Forbes and AAA standards. This on-site role emphasizes team leadership and proactive guest relations in a renowned luxury property.

The ideal candidate has at least two years of front office management experience, exceptional communication skills, and a passion for delivering world-class service. Evening, weekend and holiday hours are required.

Qualifications

• Minimum 2 years of management or supervisory experience in Front Office.
• Experience in high-end full service facilities.
• Excellent interpersonal, verbal and written communication skills.
• BC Class 5 driver's license and clean driving record.
• Willingness to work evenings, weekends and holidays.
• Ability to commit to a 2-year tenure.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they stride remarkably to meet or exceed guests’ expectations.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
• Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members.
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department.
• Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager.
• Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas.
• Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.

Skills

Interpersonal communication

Verbal communication

Written communication

Organizational skills

Customer service

Team leadership

Problem solving

Attention to detail

Multitasking

Budgeting knowledge

Tools

Maestro PMS

Lightspeed POS

Silverware POS

B4Checkin

Fetch

MaintainX

Moneris Payment Solutions

Moneris Gift & eGift Solutions

Dayforce

ResDiary

Microsoft Outlook

Word

Excel

Job description

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Front Office Supervisor You Will

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they stride remarkably to meet or exceed guests’ expectations.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
• Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members.
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department.
• Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager.
• Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas.
• Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our Ideal Candidate Will Embody The West Coast Culture, While Still Being Committed To The Art Of Hospitality And Pursuit Of Excellence. They Will Have

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• The desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• The ability and desire to lead a world-class Front Office team.
• Excellent Human Resources skills.
• A minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills.
• Knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
• Working knowledge of Maestro PMS, Lightspeed POS, Silverware POS, B4Checkin, Fetch, MaintainX, Moneris Payment Solutions, Moneris Gift & eGift Solutions, Dayforce, ResDiary, Microsoft Outlook, Word & Excel.
• The flexibility and enthusiasm to work evenings, weekends and holidays.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• The ability to make a 2-year commitment to the position.

Salary/Wage: $49,750.00 per year