Front Office Supervisor

Sun Peaks Resort; Sun Peaks; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join an established industry player as a Front Office Supervisor at a stunning slopeside hotel. This role offers a unique opportunity to lead a dynamic team while ensuring exceptional guest experiences. You'll manage daily operations, handle guest check-ins and check-outs, and foster a collaborative work environment. With a commitment to excellence in the Tourism and Hospitality industry, you'll be empowered to make a difference in the lives of guests and team members alike. Enjoy a range of perks, including paid vacation, wellness benefits, and opportunities for professional development. If you're passionate about guest service and teamwork, this is the perfect opportunity for you.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Benefits plan and wellness components

Participation in RRSP and matching DPSP

Company supported training and development

Dining discounts

Retail discounts

Friends and family rates

Reciprocal programs with partnering ski areas

Eligibility for ‘Pay for Performance’ bonus

Qualifications

• Minimum 1 year of Front Desk experience and some supervisory experience.
• Post-secondary education in hospitality or related field.

Responsibilities

• Manage daily operations and ensure a seamless guest experience.
• Supervise and train Guest Services Agents and Bell team members.

Skills

Front Desk experience

Supervisory experience

Communication skills

Problem-solving abilities

Team collaboration

Education

Post-secondary education in hospitality

Tools

Microsoft Office

Opera

Job description

We are searching for a strong team player and people person to join our team as the Front Office Supervisor at our stunning slopeside hotel. In this role, you'll manage daily operations, ensuring a seamless and positive experience for our guests from arrival to departure. Your leadership will foster a cohesive team dynamic, enhancing guest satisfaction and creating a thriving work environment. You must be comfortable working different shifts (morning, afternoon, evening), diffusing tense situations, and directing the public. You will be able to guide team members toward success and growth, contributing to the organization's excellence, and empowering individuals within the Tourism/Hospitality industry. If this sounds like the ideal work environment, fill out an application to work, live, and play where you belong.

Compensation Information: $23.58 per hour

Physical Requirement: Medium (M) to Heavy (H) – handling loads more than 20kg; predominantly indoors, with some outdoors.

This job position requires physical presence at the designated location.

The Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
  
  

Skills You Bring With You

• 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a strong asset.
• Post-secondary education in hospitality or related field.
• Excellent communication skills, both written and verbal as well as excellent problem-solving abilities.
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
• Proficiency with computer systems required, such as Microsoft Office and Opera.
  
  

Primary Responsibilities

Operations:

• Covers all shift types (AM/PM/Nights) as required.
• Champions quality service when assisting with guest check-ins, check-outs and additional hotel standard special requests as it relates to their stay.
  
  

Team Commitment & Collaboration

• Assists the Front Office Manager in training Guest Services Agents and Bell team members on Front Office operations.
• Supervises the Guest Services Agents and Bell team, finding coaching opportunities throughout each day ensuring continued growth and development for all team members, documenting appropriately.
  
  

Guest Experience

• Champions guest resolution using existing SOGs; and provides ongoing suggested improvements to the Front Office Manager.
• Interacts with the guests throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.
• Acts as the Lobby Ambassador - Hotel & Guest Liaison.
• Manages and owns the lobby, providing the best experience for guests and visitors alike.
• Diffuses potentially awkward and hostile situations; dispatches Security as required.
  

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy and paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/d34d1a47-17d3-db43-4e0c-8b3a2b9465c0/apply?source=3359679-CS-58771