Front Office Supervisor

Delta Hotels by Marriott Prince Edward; Charlottetown; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Free daily staff meal

Explore Marriott travel discounts

Uniform dry cleaning

Discounted fitness program

Pension plan

Student debt repayment

Health benefits

Job summary

Delta Hotels Prince Edward in Charlottetown is seeking a guest-focused front desk associate to manage check-ins, verify identities, and activate room keys. You will balance tills, assist guests with requests, and ensure billing accuracy while upholding Marriott policies.

You may also contribute to staff training, maintain professional appearance, and collaborate with security and other departments to deliver seamless service.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• Supervisory experience is a plus.

Responsibilities

• Process all guest check-ins and verify identity and payment.
• Set up accurate accounts and issue room keys for guests.
• Enter Marriott Rewards information and verify billing.
• Balance and secure bank at start and end of shift.
• Assist management in training and coaching staff.
• Provide directions and handle guest requests; notify Loss Prevention of theft.

Skills

Computer Use

Oral Communication

Problem Solving

Working with Others

Education

High school diploma or GED

Tools

POS systems

Job description

Enjoy amazing staff benefits – Free daily staff meal and fantastic Explore Marriott travel discounts! Uniform dry cleaning and discounted fitness program! Permanent staff receive pension or student debt repayment program and comprehensive health benefits!

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Prince Edward takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 and a member of our Human Resources team will respond to your request. Please note that this phone number is only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Tagged as: 62022

Essential Skills:

• Computer Use
• Oral Communication
• Problem Solving
• Working with Others

Hard Skills:

• Customer Service

Languages:

• English