Front Office Manager (Temporary) - Hilton Vancouver Washington

Hilton; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Hilton is seeking a temporary Front Office Manager in Vancouver to oversee and enhance guest service operations. The role involves directing Front Office operations, managing team performances, ensuring compliance with standards, and maximizing revenue through effective guest engagement. This position is crucial for maintaining Hilton's reputation for exceptional hospitality during a short-term assignment.

Benefits

Access to DailyPay

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) at 15% discount

Debt-free education access

Career growth and development opportunities

Team Member Resource Groups

Recognition and rewards programs

Responsibilities

• Direct and administer Front Office operations to deliver outstanding guest service and financial profitability.
• Manage all Front Office operations including guest service and registration, room inventory, product quality, cost controls, and marketing initiatives.
• Monitor and develop team member performance providing supervision and recognition.
• Ensure compliance with company standards and address service and satisfaction trends.
• Meet and greet guests, respond to inquiries, and resolve concerns.
• Implement up-selling techniques to maximize room occupancy and overall revenue.
• Recruit, interview, and train team members.

Skills

Office Manager Experience

Hotel Experience

Dentrix

Hospitality Experience

Dental Receptionist

Medical Office Experience

Office Experience

Dental Office Experience

Front Desk

Guest Services

Hotel Management

Eaglesoft

Job description

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes :

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking#1 Worlds Best Workplace by Great Place to Work & support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and offers its eligible team members a comprehensive benefits package including :

• Access to your pay when you need it through DailyPay
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Salary : $1800 / week based on applicable experience

Hilton Vancouver Washington is seeking a temporary Front Office Manager for a short-term assignment of approximately three weeks.

What will I be doing

As Front Office Manager you would be responsible for directing and administering Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards :

• Manage all Front Office operations to include but not limited to guest service and registration (check-in / check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Complete audit procedures as needed
• Recruit interview and train team members

Required Experience :

Key Skills

Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

Employment Type : Temp

Experience : years

Vacancy : 1

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