Front Office Manager - Hamilton

Distinction Hotel Group; Hamilton; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate Front Office Manager to lead their front desk team and enhance the guest experience. This hands-on leadership role involves overseeing operations, ensuring exceptional service, and making impactful decisions in a fast-paced environment. Join a well-respected hotel group and contribute to guest satisfaction while developing your career. If you excel in communication and problem-solving, this opportunity is perfect for you to make a real impact in a dynamic setting.

Qualifications

• 5+ years of experience in a Hotel Reception role.
• Outstanding verbal communication and guest service skills.

Responsibilities

• Oversee and inspire the front office team for exceptional service.
• Train and develop front desk staff to maintain service levels.

Skills

Verbal communication

Guest service

Problem-solving

Education

LCQ qualification

Hospitality-related Tertiary Qualification

Job description

Location

Distinction Hamilton Hotel & Conference Centre, 100 Garnett Ave, Hamilton

Distinction Hamilton Hotel is looking for a passionate and driven Front Office Manager to take charge of our guest experience and lead our front desk team with energy and professionalism. If you thrive in a fast-paced environment, excel at problem-solving and are ready to make impactful decisions, we want to hear from you!

Why Join Us?
As a key member of our leadership team, you’ll work closely with the General Manager to ensure the seamless operation of our hotel. This is an opportunity to develop your career with a well-respected and growing hotel group while making a real impact on guest satisfaction and team performance.

Your Role
In This Hands-on Leadership Role, You Will:

1. Oversee and inspire the front office team, ensuring exceptional service at every touchpoint
2. Uphold and enforce hotel policies, SOPs, and service standards
3. Step in as a decision-maker in the absence of the General Manager
4. Work alongside housekeeping to coordinate special guest requests
5. Assist with guest bookings, VIP arrivals, and group reservations with precision
6. Assist with hotel accounting tasks when required
7. Train and develop front desk staff to maintain exceptional service levels
8. Work reception shifts as needed to support your team

What You Bring:

1. At least 5 years’ experience in a Hotel Reception role
2. LCQ qualification & a current Manager’s Certificate
3. A Hospitality-related Tertiary Qualification (preferred but not essential)
4. Outstanding verbal communication and guest service skills

How To Apply:
If this sounds like you, please apply now with your CV and a covering letter outlining your experience and why you want to work for Distinction Hamilton Hotel via email to [e-mail].

Contact: Colin Maclaurin
Phone: [phone]