Front Office Manager

Sandman Hotel Group; Regina; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a dynamic hospitality group as a Front Office Manager, where your leadership will enhance guest experiences and drive team success. In this role, you will oversee Front Office operations, ensuring top-notch service and adherence to company standards. You will have the opportunity to develop your team, foster relationships with guests, and implement strategies for operational improvements. This position offers a unique chance to grow within a thriving company that values its employees and promotes a positive work environment. If you are passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Rewards & Recognition

Team rates from $79 per night

25% discount at restaurants

Discounted Passes/Lift tickets

Ongoing Employee events

Growth Opportunities

Dedicated Training Program

Employee Assistance Program

Group Life Insurance

Complimentary Stays

Qualifications

• Previous hotel management experience in the Rooms Division is essential.
• Strong supervisory and communication skills are required.

Responsibilities

• Direct and control Front Office activities ensuring adherence to standards.
• Prepare forecasts and work closely with other departments to maximize revenue.

Skills

Hotel Management Experience

Supervisory Skills

Microsoft Office Suite

Communication Skills

Organizational Skills

Time Management Skills

Job description

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

JOB REQUIREMENTS:

• The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotels Group standards, policies, and procedures.
• The ability to ensure qualified personnel are selected, hired, and trained in all areas of responsibility.
• Must ensure that all personnel are kept well informed of department objectives and policies.
• The ability to ensure the proper image is maintained by all team members with respect to grooming and uniform standards.
• The ability to support and participate in all hotel programs, policies, and procedures with special emphasis on the orientation of new employees.
• The ability to display fair treatment with respect to disciplinary action and provide supportive documentation.
• The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office, and Sales to maximize occupancy, rate, and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
• The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum participation, productivity, morale, and guest service.
• The ability to develop relationships with clients, return guests, group contacts, etc. to provide maximum personalized guest service.
• The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
• The ability to support Sandman Hotels, Inns & Suites philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division.
• The ability to monitor and analyze the payroll for Rooms Division.

APPLICABLE SKILLS:

• Have previous hotel management experience, specifically in the Rooms Division Department.
• Demonstrate supervisory skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS:

• Rewards & Recognition
• Team rates from $79 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities - Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP) - Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.