Front Office Manager

Accor Hotels; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Accor Hotels is seeking a Front Office Manager to supervise front office staff and ensure high levels of guest satisfaction. The role involves managing check-in/check-out procedures, team training, and maintaining communication with other departments. Ideal candidates will have proven experience in hospitality, strong leadership skills, and a relevant degree.

Qualifications

• Proven experience as a Front Office Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise front office staff including receptionists and concierge.
• Ensure guest satisfaction through excellent customer service.
• Manage scheduling, training, and performance evaluations.

Skills

Leadership

Customer Service

Communication

Multitasking

Education

University degree in Hospitality, Tourism, or Business Management

Tools

Hotel management software (e.g., OPERA)

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Job Description:

• Supervise and manage front office staff including receptionists, concierge, and night auditors.

• Ensure high levels of guest satisfaction through excellent customer service and problem resolution.

• Oversee check-in and check-out procedures, room assignments, and billing processes.

• Manage scheduling, training, and performance evaluations for front office team members.

• Maintain effective communication with housekeeping, maintenance, and other departments.

• Monitor and maintain front desk policies, procedures, and cash handling.

• Handle guest complaints and special requests professionally and promptly.

• Ensure front office area is tidy, organized, and welcoming at all times.

• Generate reports on occupancy, revenue, and other front desk metrics for upper management.

Qualifications

Qualifications:

• Proven experience as a Front Office Manager or similar role in hospitality or customer service.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Familiarity with hotel management software (e.g., OPERAor similar).

• Ability to multitask and remain calm under pressure.

• A university degree is preferred,ideally in Hospitality, Tourism, or Business Management.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.