Front Office Manager

PT Solutions Physical Therapy; Carling Township; On-site; USD 47,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Front Office Manager, where you'll oversee daily operations across multiple clinics. This role emphasizes staff performance, patient interaction, and the cultivation of a positive work environment. You'll be responsible for hiring, coaching, and ensuring adherence to key performance indicators while fostering a culture of excellence in patient care. With competitive compensation and a supportive community, this opportunity allows you to make a significant impact in the field of physical therapy. If you're passionate about transforming care and developing your career, this is the perfect place for you.

Benefits

Competitive compensation

Performance-based incentives

Professional development

Fitness incentive

Insurance benefits

Employee assistance program

401k and profit sharing

PTO package

Employee illness bank (EIB) accrual

Qualifications

• Minimum high school diploma required; keyboarding skills preferred.
• Strong communication and organization skills are essential.

Responsibilities

• Supervise daily front office operations across multiple clinics.
• Monitor KPI performance and coach front office staff.

Skills

Interpersonal skills

Oral communication skills

Written communication skills

Keyboarding skills

Organizational skills

Customer service skills

Understanding of medical reimbursement

Knowledge of employment laws

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

As Front Office Manager, you will facilitate and supervise the daily front office operations of four of the local clinics. The Front Office Manager will be responsible for all District Front Office Supervisors, SPSCs, PSCs, and Scheduling and Referral Coordinators. This position will focus on district front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

Reporting Clinic Locations:

Dublin, Lansdale, Souderton, Harleysville

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Operations and Administrative Leaders
• Act as a hiring manager for all open front office positions
• Job is to be performed in clinics by spending time in every district, 2x per month with meaningful presence by interaction with patients and staff
• Provide coaching that focuses on district front office performance to Referral Management, POC adherence, and Customer Service expectations
• Accountable for education region on front office process updates
• Monitor KPI performance of every clinic regularly. Accountable for all front office KPI’s
• Manage front office labor and schedules
• Provide coaching to Front Office Supervisors to people manager
• Participate in side-by-side mentoring or coaching of staff struggling and matching high performers with mentees for side-by-side opportunities
• Perform other duties or special projects as assigned

BENEFITS

• Competitive compensation with ability to earn performance-based incentives
• Foster a positive work environment by living clinically through PT Solutions core values
• Professional development and career progression
• Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

EXPERIENCE & SKILLS

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills), and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.

Schedule

• Full Time, M-F

Wage

• $47,500 - $55,000 per year
• $2,000 sign-on bonus

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care. Join the #PTSLife today!

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