Front Office Host (Resort, Free Lunch / Dinner)

Banyan Tree Hotels & Resorts; Alberta; On-site; CAD 45,000 - 55,000; Full time

Job summary

A luxury resort in Alberta is seeking a Front Office Host to ensure exceptional guest experiences by managing check-in and check-out processes, providing concierge services, and handling guest inquiries. The ideal candidate should have 3-5 years of experience and a background in Hospitality Management. We offer a unique opportunity to work in a prestigious environment with an emphasis on service excellence.

Benefits

Free Lunch / Dinner

Qualifications

• Minimum of 3-5 years of experience in a similar capacity in a property of similar standing.
• Professional Certificate/NiTEC in Hospitality Management, or a related field.
• Exceptional communication and interpersonal skills with the ability to engage effectively with guests and colleagues.

Responsibilities

• Ensure exceptional guest experiences by welcoming guests and providing a seamless check-in and check-out experience.
• Understand guests’ needs and offer recommendations regarding dining, entertainment, transportation, and other services.
• Manage guest profiles, process payments, and handle administrative tasks related to guest services.

Job description

Front Office Host (Resort, Free Lunch / Dinner)

Our Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.

Responsibilities

• Guest Service Excellence: Ensure exceptional guest experiences by being one of the first points of contact for our guests. They will welcome guests upon arrival and provide a seamless check-in and check-out experience. Our Guest Relations Officers will assist in addressing guests’ inquiries in a prompt and professional manner.
• Concierge Services: Seek to understand guests’ needs and offer recommendations regarding dining, entertainment, transportation, and other guest needs. Advise on the various offerings in the Resort and the attractions.
• Operations: Manage guest profiles, process payments, and handle various administrative tasks related to guest services. Prepare and maintain accurate records and reports as needed.

Job Requirements

• Minimum of 3-5 years of experience in a similar capacity in a property of similar standing.
• Professional Certificate/NiTEC in Hospitality Management, or a related field.
• Exceptional communication and interpersonal skills with the ability to engage effectively with guests and colleagues. Strong problem-solving abilities and attention to detail.