Front Office Host (Overnight) - Part time

Hyatt Hotels; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Front Office Host to join their team. This part-time role offers a unique opportunity to enhance guest experiences through exceptional service. As the face of the hotel, you will engage with guests, manage their registrations, and provide information about hotel services. With a starting wage of $24.80 per hour, this position promises growth, with pay increases after 6 months and 1 year. Join a diverse team that values respect, integrity, and creativity, and make a meaningful impact in a supportive environment.

Benefits

Discounted lodging accommodations

Discounts on food and beverage

Discounted transit passes

Wellbeing programs

Recognition programs

Tuition reimbursement

Excellent training and professional development

Qualifications

• Genuine desire to satisfy the needs of others in a fast-paced environment.
• Availability to work various shifts, especially weekends and holidays.

Responsibilities

• Responsible for guest registration and communication of hotel services.
• Process payments and respond to guest inquiries.

Skills

Customer Service

Communication Skills

Multi-tasking

Cash Handling

Upselling Skills

Basic Math Skills

Tools

Opera Property Management System

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues choose us because we offer amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits such as:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

The Hyatt Regency Vancouver is seeking a dedicated, customer service-oriented professional to join the Front Office team as a Part-time (Overnight) - Front Office Host.

Front Office Hosts are responsible for guest registration and communication of hotel services and promotions. This highly visible role offers opportunities for casual conversation and has a direct impact on the guest experience. Responsibilities may include processing payments and responding to guest inquiries. You will be the face of Hyatt as a Front Office Host.

Starting wage for this position is $24.80 per hour. After 6 months, wage increases to $28.93 per hour, and after 1 year, to $33.06 per hour.

Hyatt associates work in an environment that demands exceptional performance but also offers great rewards, including career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we are ready for you.

About Hyatt Regency

Being part of our Hyatt Regency Vancouver family means always having space to be yourself. Our teams are diverse in culture, ethnicity, gender, age, abilities, and identities. We strive to reflect the world we serve, with teams that grow and succeed together. Join us to make a difference, enjoy life daily, and love where you work. We value respect, integrity, humility, empathy, creativity, and fun. Our purpose is to care for people so they can be their best.

We acknowledge the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations) and honor all Nations who live, work, and play on this land. We commit to leadership in reconciliation.

We welcome colleagues and guests from around the world, believing that diverse perspectives and underrepresented voices strengthen our organization. There is no room for racism, discrimination, or hatred at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

Qualifications

• A genuine desire to satisfy the needs of others in a fast-paced environment
• Availability to work various shifts, especially Fridays, Saturdays, Sundays, holidays, and graveyard shifts as needed
• Ability to stand for long periods
• Refined and professional verbal and written communication skills
• Ability to multi-task, prioritize, and pay attention to detail
• Experience with Opera property management system is an asset
• Previous hotel front desk experience preferred
• Previous cash handling experience required
• Basic math skills necessary
• Previous customer service experience essential
• Proven ability to make quick, effective decisions
• Ability to interact with diverse individuals
• Upselling skills are an asset; previous experience preferred
• Knowledge of a second language is an asset

Physical Aspects of Position

• Constant standing during shifts
• Frequent writing, typing, and computing
• Regular walking
• Occasional kneeling, pushing, pulling, and lifting
• Occasional stairs and ramp navigation